[1]邵辰杰闫翔俞青邓润智任红润尹颖周扬.科室值班主任制度在处理医疗纠纷中的应用[J].中国卫生质量管理,2018,25(01):48-50.[doi:10.13912/j.cnki.chqm.2018.25.1.17]

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科室值班主任制度在处理医疗纠纷中的应用

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 第25卷期数: 2018年01期页码: 48-50 栏目: 医疗质量出版日期: 2018-01-28

作者:: 邵辰杰闫翔俞青邓润智任红润尹颖周扬; 南京大学医学院附属口腔医院/南京市口腔医院

关键词:: 口腔专科医院; 医疗纠纷; 值班主任

Keywords:: Stomatological Hospital; Medical Dispute; Duty Supervisor

DOI:: 10.13912/j.cnki.chqm.2018.25.1.17

摘要:: 口腔专科医院医疗纠纷发生与解决具有独特性，传统的医疗纠纷处理模式不利于纠纷及时、有效地解决。在门诊科室设立值班主任，明确其医疗纠纷第一责任人地位，要求参与科内纠纷首次接待，提高了医疗纠纷解决效率，并为科室发展储备了后备人才，营造了全员参与质控管理的氛围。

Abstract:: The medical disputes in stomatological hospital has its unique characteristics, and the traditional resolution measures could not solve efficiently or effectively. The duty supervisor was set in outpatient departments which was the first person responsible for the medical dispute management. The duty supervisor was asked to participate the first reception of the medical dispute. The system increased the efficiency on solving medical disputes, developed the reserved talents for departments, and created the atmosphere of all staff participating medical quality management.

参考文献/References:

［1］张新华.论医疗纠纷中对医方的法律保护［J］.中国卫生事业管理，2016（9）：685-686.

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更新日期/Last Update: 2018-01-28