《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]
卷:
第25卷
期数:
2018年05期
页码:
64-66
栏目:
服务质量
出版日期:
2018-09-28
- 作者:
-
郝剑 齐欣 柳明 郝萌萌 李学敏
-
西安急救中心
- 关键词:
-
院前急救; 服务质量; 满意度; 影响因素
- Keywords:
-
Pre-Hospital Emergency; Service Quality; Satisfaction; Influencing Factors
- DOI:
-
10.13912/j.cnki.chqm.2018.25.5.20
- 摘要:
-
目的 了解西安市郊县院前急救医疗服务满意度，为提高院前急救服务质量提供参考。方法 自行设计问卷进行满意度调查，采用SPSS 13.0统计软件进行数据分析。结果 612例被调查者对急救服务整体满意的有575人（93.95%），对急救费用（86.93%）、送院治疗告知（87.09%）、开车技术（88.40%）、急救医疗垃圾的处理（89.05%）、担架员稳妥搬运（89.22%）等满意度相对较低。与急救具体服务项满意度相关因素有：与患者关系、性别、年龄、职业；与整体满意度相关因素有：职业、婚姻（P＜0.05）。结
- Abstract:
-
ObjectiveTo understand the satisfaction of pre-hospital emergency medical services in suburban counties of Xi'an, and to provide reference for improving the quality of pre-hospital emergency services.MethodsSatisfaction surveys were conduct by self-designed questionnaires, and statistical analysis was performed using SPSS 13.0 statistical software. ResultsAmong the 612 respondents, 575 (93.95%) were satisfied with the overall emergency services, The satisfaction on first aid cost (86.93%), the advice of hospital treatment (87.09%), driving skill (88.40%), the disposal of emergency medical waste (89.05 %), and the safely carried by the stretcher bearers (89.22%) were relatively lower. The factors related to the satisfaction of specific service items were the relationship with patients, gender, age, and occupation. The factors related to overall satisfaction were occupation and marriage (P<0.05).Conclusion The overall quality of medical services had a higher satisfaction of pre-hospital care in suburban counties of Xi'an, and the satisfaction of individual service items was relatively lower. The management should be further standardized, the process should be optimized, and the construction of emergency teams should be strengthened.
参考文献/References:
［1］周蕊, 王军, 魏延萍, 等. 电话回访对提高院前急救服务质量的启示［J］.西北国防医学杂志, 2014,35(2):198-199.
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更新日期/Last Update:
2018-09-28
