PDF下载

[1]吴晓君韩行李济宇潘琼胡磊曾艺鹏.基于平衡计分卡的职能部门管理干部绩效考核实践：以上海某区域医疗中心为例[J].中国卫生质量管理,2025,32(01):84-87.[doi:10.13912/j.cnki.chqm.2025.32.1.20]
　WU Xiaojun,HAN Xing,Li Jiyu.Practice of Performance Appraisal of Management Cadres in Administration Departments Based on Balanced Scorecard: a Case Study of a Regional Medical Center in Shanghai[J].Chinese Health Quality Management,2025,32(01):84-87.[doi:10.13912/j.cnki.chqm.2025.32.1.20]

点击复制

基于平衡计分卡的职能部门管理干部绩效考核实践：以上海某区域医疗中心为例

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 32 期数: 2025年01期页码: 84-87 栏目: 问题与探索出版日期: 2025-01-15

Title:: Practice of Performance Appraisal of Management Cadres in Administration Departments Based on Balanced Scorecard: a Case Study of a Regional Medical Center in Shanghai

作者:: 吴晓君韩行李济宇潘琼胡磊曾艺鹏; 上海市浦东医院/复旦大学附属浦东医院

Author(s):: WU Xiaojun; HAN Xing; Li Jiyu; Shanghai Pudong Hospital/Fudan University Pudong Medical Center

关键词:: 平衡计分卡; 职能部门; 管理干部; 绩效考核; 区域医疗中心

Keywords:: Balanced Scorecard; Administration Departments; Management Cadres; Performance Appraisal; Regional Medical Center

分类号:: R197.3

DOI:: 10.13912/j.cnki.chqm.2025.32.1.20

文献标志码:: B

摘要:: 对医院职能部门管理干部进行绩效考核有利于提升医院核心竞争力。以上海某区域医疗中心为例，参考国家三级公立医院绩效考核、公立医院高质量发展评价等指标，依据岗位说明书，通过专家咨询法、目标管理法等筛选指标，依据平衡计分卡的学习与成长、流程管理、客户与沟通、结果与价值四个维度，构建含13个二级指标18个三级指标的职能部门管理干部绩效考核指标体系。该考核体系能够有效评价职能部门管理干部绩效水平，提高科室沟通效率和管理干部工作积极性，促进医院可持续发展。

Abstract:: The performance appraisal of management cadres in hospital functional departments is conducive to improving the core competitiveness of hospitals. Taking a regional medical center in Shanghai as an example, referring to the performance appraisal of national tertiary public hospitals and the evaluation index of high-quality development of public hospitals, according to the job description, through expert consultation method and target management method screening indicators, according to the four dimensions of learning and growth, process management, customer and communication, result and value of balanced scorecard, the performance appraisal index system of functional departments management cadres with 13 second-level indicators and 18 third-level indicators was constructed. The appraisal system can effectively evaluate the performance level of management cadres in functional departments, improve the communication efficiency of departments and the enthusiasm of management cadres, and promote the sustainable development of hospitals.

参考文献/References:

［1］国务院办公厅.关于推动公立医院高质量发展的意见：国办发〔2021〕18号［EB/OL］.(2021-06-04)［2022-02-27］.http://www.gov.cn/zhengce/content/2021-06/04/content_5615473.htm.［2］吴军．加强管理队伍建设推进现代医院发展［J］.现代医药卫生，2016（4）:52-53.［3］卢惠娟．医院行政管理人员创新能力培养途径的探讨［J］.现代预防医学，2010，23（44）：82-83.［4］吴晓君,曾艺鹏,余明华，等．基于平衡积分卡的职能部门全员绩效考核探索与实践:以上海某区域医疗中心为例［J］.中国卫生质量管理，2021,28（2）：89-91.［5］石莉,王晓莉,徐一秋,等.模糊综合评价法在医院科室绩效考核中的应用［J］.中国医疗设备,2016,31(6):127-128.［6］蒋晓燕,蒋晓斌,蔡冬梅.基于目标管理法和关键绩效指标法的临床业务科主任绩效考核分配体系研究［J］.交通医学,2022,20(6):322-326.［7］谭玲,田伟,谯韵佳.层次分析法在医院手术科室年度绩效考核中的应用［J］.中国医院管理， 2022,42(5): 85-87，93.［8］兰茜,陈洁.公立医院实施多维度绩效考核的效果与评价［J］.中国医院，2019,23(8)：48-50.

相似文献/References:

[1]李奕吕翼张玉汪宏波章钰张紫薇.基于多因素评价法的医院职能部门绩效评价[J].中国卫生质量管理,2019,26(06):23.[doi:10.13912/j.cnki.chqm.2019.26.6.07]
[2]杜娟季湧吴剑刘亮李佳王欣徐宁婧.县级公立医院职能部门管理人员绩效考核指标体系构建[J].中国卫生质量管理,2022,29(02):88.[doi:10.13912/j.cnki.chqm.2022.29.2.20 ]
　DU Juan,JI Yong,WU Jian.Construction of Performance Appraisal Index System for Managers in Functional Departments of County-Level Public Hospitals[J].Chinese Health Quality Management,2022,29(01):88.[doi:10.13912/j.cnki.chqm.2022.29.2.20 ]
[3]杨冬江灿梁凤娟吴楠楠袁江帆.公立医院职能部门契约式绩效管理模式的必要性探讨[J].中国卫生质量管理,2023,30(02):41.[doi:10.13912/j.cnki.chqm.2023.30.2.10 ]
　YANG Dong,JIANG Can,LIANG Fengjuan.Discussion on the Necessity of Contractual Performance Management Mode for Functional Departments of Public Hospitals[J].Chinese Health Quality Management,2023,30(01):41.[doi:10.13912/j.cnki.chqm.2023.30.2.10 ]
[4]杨冬江灿吴楠楠梁凤娟袁江帆段晖田伟.公立医院职能部门契约式绩效考核指标体系构建与应用[J].中国卫生质量管理,2023,30(02):44.[doi:10.13912/j.cnki.chqm.2023.30.2.11 ]
　YANG Dong,JIANG Can,WU Nannan.Construction and Application of Contractual Performance Appraisal Index System for Functional Departments of Public Hospitals[J].Chinese Health Quality Management,2023,30(01):44.[doi:10.13912/j.cnki.chqm.2023.30.2.11 ]
[5]卢霞.医院职能部门“四定一考”实践探讨[J].中国卫生质量管理,2024,31(04):91.[doi:10.13912/j.cnki.chqm.2024.31.4.19]
　LU Xia.Practice of "Four Settings and One Assessment" in Hospital Functional Departments[J].Chinese Health Quality Management,2024,31(01):91.[doi:10.13912/j.cnki.chqm.2024.31.4.19]
[6]刘治君刘文可陈彦忠黄山李强蓝辛夷.公立医院职能部门OKR绩效管理体系及数字平台建设实践[J].中国卫生质量管理,2025,32(07):54.[doi:10.13912/j.cnki.chqm.2025.32.7.12]
　LIU Zhijun,LIU Wenke,CHEN Yanzhong.Practice of Constructing a OKR Performance Management System and Digital Platform for Functional Departments in Public Hospitals[J].Chinese Health Quality Management,2025,32(01):54.[doi:10.13912/j.cnki.chqm.2025.32.7.12]
[7]吴晓君曾艺鹏余明华严耀韩行余波.基于平衡计分卡的职能部门绩效考核探索与实践：以上海某区域医疗中心为例[J].中国卫生质量管理,2021,28(02):89.[doi:10.13912/j.cnki.chqm.2021.28.2.26 ]
　WU Xiaojun,ZENG Yipeng,YU Minghua.Exploration and Practice of Performance Appraisal of Functional Departments Based on Balanced Score Card: A Case Study of a Regional Medical Center in Shanghai[J].Chinese Health Quality Management,2021,28(01):89.[doi:10.13912/j.cnki.chqm.2021.28.2.26 ]

更新日期/Last Update: 2025-01-15