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[1]杨静萍薛枫肖烨杨雨婷郑玉柳陈欣张巧仙.需求侧视角下免陪照护患者服务体验的质性研究[J].中国卫生质量管理,2025,32(10):51-55.[doi:10.13912/j.cnki.chqm.2025.32.10.11]
　YANG Jingping,XUE Feng,XIAO Ye.A Qualitative Study on the Service Experience of Patients Receiving Unaccompanied Care from the Demand-Side Perspective[J].Chinese Health Quality Management,2025,32(10):51-55.[doi:10.13912/j.cnki.chqm.2025.32.10.11]

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需求侧视角下免陪照护患者服务体验的质性研究

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 32 期数: 2025年10期页码: 51-55 栏目: 护理质量出版日期: 2025-10-15

Title:: A Qualitative Study on the Service Experience of Patients Receiving Unaccompanied Care from the Demand-Side Perspective

作者:: 杨静萍薛枫肖烨杨雨婷郑玉柳陈欣张巧仙; 福建医科大学附属第一医院

Author(s):: YANG Jingping; XUE Feng; XIAO Ye; The First Affiliated Hospital of Fujian Medical University

关键词:: 免陪照护; 医疗护理员; 服务体验; 护理质量

Keywords:: Unaccompanied Care; Healthcare Aides; Service Experience; Nursing Quality

分类号:: R47

DOI:: 10.13912/j.cnki.chqm.2025.32.10.11

文献标志码:: A

摘要:: 目的了解免陪照护病房患者服务体验，为开展免陪照护服务提供参考。方法采用现象学方法对某三甲医院2024年10-12月免陪照护病房的15名住院患者进行半结构访谈，使用Colaizzi 七步分析法进行资料分析。结果免陪照护患者服务体验可归纳为3个主题8个子主题：免陪照护服务优势显著（减轻家属照护负担、共情与陪伴、服务意识强），医疗护理员队伍建设须加强（医疗护理员人力配备不足、医疗护理员专业素质参差不齐），免陪照护服务模式待优化（免陪照护服务知晓率偏低、免陪照护服务接受度待提升、免陪照护服务模式单一）。结论免陪照护服务在减轻家属照护负担、缓解患者情绪压力方面具有显著优势。未来，应加大免陪照护服务模式推广力度，加强医疗护理员队伍建设，实施需求导向型服务模式。

Abstract:: ObjectiveTo explore the service experience of patients in unaccompanied care wards and provide references for the implementation of unaccompanied care service.MethodsA phenomenological approach was employed to conduct semi-structured interviews with 15 inpatients in unaccompanied care wards of a tertiary-grade A hospital from October to December 2024. Data were analyzed using Colaizzi’s seven-step analytical framework.ResultsThe service experience of patients receiving unaccompanied care can be summarized into 3 main themes with 8 sub-themes: significant advantages of unaccompanied care services (relieving the care burden on family members, providing empathy and companionship, and demonstrating strong service awareness), the need to strengthen the construction of the medical caregiver team (inadequate staffing of medical caregivers, and uneven professional qualities among medical caregivers), and the necessity to optimize the unaccompanied care service models (low awareness rate of unaccompanied care services, the need to improve the acceptance of unaccompanied care services, and the simplicity of the unaccompanied care service model). Conclusion Unaccompanied care services offer significant advantages in reducing family caregiving burdens and alleviating emotional stress among patients. In the future, efforts should focus on promoting the widespread adoption of unaccompanied care service models, strengthening the development of the healthcare aide workforce, and implementing a demand-oriented service model.

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更新日期/Last Update: 2025-10-15