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[1]周海梅王娴王燕黄铮徐乐乐王娜刘雅楠.免陪照护服务信息化平台构建与应用[J].中国卫生质量管理,2026,33(6):29-33.[doi:10.13912/j.cnki.chqm.2026.33.6.06]
　ZHOU Haimei,WANG Xian,WANG Yan.Construction and Application of an Information Platform for Unaccompanied Care Services[J].Chinese Health Quality Management,2026,33(6):29-33.[doi:10.13912/j.cnki.chqm.2026.33.6.06]

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免陪照护服务信息化平台构建与应用

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 33 期数: 2026年6期页码: 29-33 栏目: 特别关注出版日期: 2026-06-15

Title:: Construction and Application of an Information Platform for Unaccompanied Care Services

作者:: 周海梅王娴王燕黄铮徐乐乐王娜刘雅楠; 上海中医药大学附属市中医医院

Author(s):: ZHOU Haimei; WANG Xian; WANG Yan; Shanghai Municipal Hospital of Traditional Chinese Medicine, Shanghai University of Traditional Chinese Medicine

关键词:: 免陪照护服务; 医疗护理员; 信息化平台; 智慧护理

Keywords:: Unaccompanied Care Services; Medical Nursing Assistants; Information Platform; Smart Nursing

分类号:: R47

DOI:: 10.13912/j.cnki.chqm.2026.33.6.06

文献标志码:: B

摘要:: 目的探索构建免陪照护服务信息化平台，提升照护服务效率与质量。方法设计并构建包含护士端、患者或家属端、医疗护理员端和管理员端的多模态信息化平台，并在3个试点病区应用验证，通过系统可用性、医疗护理员应答率、患者满意度等指标开展应用前后对比分析。结果系统可用性得分为（87.26±6.32）分，可用性较好。医疗护理员及时应答率从 81.2% 提升至 95.1%，呼叫响应平均用时缩至5~8 min，患者满意度提升。结论平台实现了免陪照护服务全流程信息化闭环管理，有效提升了服务效率，改善了患者就医体验。

Abstract:: ObjectiveTo explore the construction of an unaccompanied care service information platform to enhance the quality and efficiency of care services.MethodsA multimodal information platform was designed and developed, encompassing sections for nurses, patients or their family members, medical nursing assistants, and administrators. This platform was applied and validated in three pilot wards, with comparative analyses conducted before and after implementation using indicators such as system usability,the response rate of medical care workers and patient satisfaction.ResultsThe platform’s system usability score was (87.26 ± 6.32), indicating good usability. The timely response rate of medical care workers increased from 81.2% to 95.1%, the average time for call responses was reduced to 5 to 8 minutes, and patient satisfaction improved.Conclusion The platform achieved full-process information-based closed-loop management for unaccompanied care services, effectively enhancing the efficiency of services and improving patients’ healthcare experiences.

参考文献/References:

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更新日期/Last Update: 2026-06-15