[1]李毅静蒋艳.基于患者体验的护理提升行动与思考[J].中国卫生质量管理,2024,31(04):063-67.[doi:10.13912/j.cnki.chqm.2024.31.4.13]
　LI Yijing,JIANG Yan.Action and Reflection on Nursing Improvement Based on Patient Experience[J].Chinese Health Quality Management,2024,31(04):063-67.[doi:10.13912/j.cnki.chqm.2024.31.4.13]
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基于患者体验的护理提升行动与思考()
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第31卷
期数:
2024年04期
页码:
063-67
栏目:
服务质量
出版日期:
2024-04-15

文章信息/Info

Title:
Action and Reflection on Nursing Improvement Based on Patient Experience
作者:
李毅静蒋艳
四川大学华西医院/四川大学华西护理学院
Author(s):
LI Yijing; JIANG Yan
West China Hospital,Sichuan University/West China School of Nursing,Sichuan University
关键词:
患者体验; 以患者为中心; 护理行动; 质量改进
Keywords:
Patient Experience; Patient-Centered; Nursing Actions; Quality Improvement
分类号:
R197.3
DOI:
10.13912/j.cnki.chqm.2024.31.4.13
文献标志码:
A
摘要:
随着医疗服务模式转向以患者为中心，患者体验提升行动已成为公立医院高质量发展的重点任务。介绍了四川大学华西医院为改善患者体验实施的护患共情关爱行动、护患共同决策行动及患者照护连续化行动三大护理举措。结合实践成效，提出了针对文化塑造、患者赋权和数据监测方面的思考及建议。
Abstract:
As the medical service moving towards patient-centered,patient experience improvement has become a key task for the high-quality development of public hospitals. This article introduced three nursing actions implemented by West China Hospital,Sichuan University to improve patient experience, including establishing empathetic relationships with patients, shared decision-making with patients, and continuing care. Based on the practical effectiveness, thoughts and suggestions on culture shaping,patient empowerment and data monitoring were put forward.

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更新日期/Last Update: 2024-04-15