²Î¿¼ÎÄÏ×/References:
£Û1£ÝWorld Bank Group,World Health Organization,Ministry of Finane,et al. Deepening health reform in China : building high-quality and value-based service delivery - policy summary£ÛEB/OL£Ý. £¨2016-07-22£©£Û2021-04-21£Ý.http://documents.worldbank.org/curated/en.
£Û2£ÝµÔÏþ»Ô,ñÒœ›æº,¸ßѧ³É.ÒÔ΢ÐÅΪÔØÌåµÄ»¼ÕßÂúÒâ¶Èµ÷²é£ÛJ£Ý.ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2020,27(3):66-68.
£Û3£ÝÍõ·Æ,Àî´ºÅô,ÕÔ½¡.Ò½Ôº¿ªÕ¹»¼Õß¾ÍÒ½ÌåÑé¹ÜÀíµÄ˼¿¼ÓëÕ¹Íû£ÛJ£Ý.ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2018,25(4):67-69.
£Û4£Ý³ÌÙ»ÇÁõ¿É£¬ÓÈÀèÃ÷£¬µÈ. È«¹ú¶þ¡¢Èý¼¶Ò½Ôº×¡Ôº»¼ÕßÂúÒâ¶È¼°ÆäÓ°ÏìÒòËصÄÑо¿£ÛJ£Ý. Öйú»¤Àí¹ÜÀí£¬2016£¬16(11): 1482-1488.
£Û5£Ý»Æ³þÇà. ×ãÈýÀïѨλ·óÌùÁªºÏ¶úѨ°´Ñ¹´Ù½ø¸Îϸ°û°©Êõºó賦¹¦Äָܻ´Ð§¹ûµÄÁÙ´²Ñо¿£ÛD£Ý.ÄÏÄþ£º¹ãÎ÷Ò½¿Æ´óѧ,2018.
£Û6£ÝÕÅÇ°£¬³Â¿¡Á棬ÕÅ×溣¬µÈ. ÃÀ¹úҽԺסԺ»¼ÕßÌåÑéµ÷²éÏîĿʵʩÇé¿ö·ÖÎö£ÛJ£Ý. ҽѧÓëÉç»á£¬2020£¬33(4): 10-14.
£Û7£ÝÍõ¼Ì¶«£¬Ðì·É£¬Ëï·ïÓª£¬µÈ. Ó¦ÓÃHCAHPSÂúÒâ¶Èµ÷²éÌáÉýÒ½Ôº¹ÜÀíÆ·ÖÊ£ÛJ£Ý. ÏÖ´úÒ½Ôº¹ÜÀí£¬2019£¬17(3): 38-41.
£Û8£ÝÎâÁ¦Á¦£¬²ÌÓÀУ¬ÅË¿Éƽ. Ó¦ÓÃHCAHPS¶ÔijҽԺ»¼Õß¾ÍÒ½ÌåÑéµÄµ÷²éÓë·ÖÎö£ÛJ£Ý. Ò½Ôº¹ÜÀíÂÛ̳£¬2017£¬34(4): 25-27.
£Û9£ÝXesfingi S, Vozikis A.Patient satisfaction with the healthcare system: assessing the impact of socio-economic and healthcare provision factors£ÛJ£Ý. BMC Health Serv Res£¬2016£¬16: 94.
£Û10£Ý³ÂÏÄè¤,Öܾº·Ü,»ªº£Ó¦.ÃÀ¹úÑÓÐøÐÔ»¤Àíģʽ·¢Õ¹ÏÖ¿ö¼°¶ÔÎÒ¹úµÄÆôʾ£ÛJ£Ý.»¤ÀíÑо¿,2021,35(18):3293-3297.
£Û11£Ý´÷°²£¬×ó¼ªÁᣬ°½²©£¬µÈ. ¹ý¶ÉÐÔ»¤ÀíģʽµÄÑо¿½øÕ¹£ÛJ£Ý. ĵµ¤½Ò½Ñ§ÔºÑ§±¨£¬2019£¬40(4): 110-114.
£Û12£ÝHod R, Maimon O, Zimlichman E.Does care transition matter? Exploring the newly published HCAHPS measure£ÛJ£Ý. Am J Med Qual,2020,35(5):380-387.ÿ?‚„
£Û13£ÝPalacio A£¬Garay D£¬Langer B£¬et al. Motivational interviewing improves medication adherence: a systematic review and meta-analysis£ÛJ£Ý. J Gen Intern Med£¬2016£¬31(8): 929-940.
£Û14£ÝPeter D£¬Robinson P£¬Jordan M£¬et al. Reducing readmissions using teach-back: enhancing patient and family education£ÛJ£Ý. J Nurs Adm£¬2015£¬45(1): 35-42.
£Û15£ÝChan AHY£¬Aspden T£¬Brackley K£¬et al. What information do patients want about their medicines? An exploration of the perspectives of general medicine inpatients£ÛJ£Ý. BMC Health Serv Res£¬2020£¬20(1): 1131.£Û16£ÝMcfarland DC£¬Shen MJ£¬Parker P£¬et al. Does hospital size affect patient satisfaction£ÛJ£Ý. Qual Manag Health Care£¬2017£¬26(4): 205-209.
£Û17£ÝÅí½²¨£¬ÐìÃ÷·¼£¬Ðܹ¦ÓÑ£¬µÈ. ¡°7S¡±¹ÜÀíÓ¦ÓÃÓÚÒ½Ôº¹ÜÀíµÄЧ¹ûÆÀ¼Û£ÛJ£Ý. ÏÖ´úÒ½Ôº¹ÜÀí£¬2021£¬19(3):42-44.
£Û18£ÝFlowers K£¬Wright K£¬Langdon R£¬et al. Intentional rounding: facilitators, benefits and barriers£ÛJ£Ý. J Clin Nurs£¬2016£¬25(9-10): 1346-1355.
£Û19£ÝÕÅÔÂáÉ,³Â„Â,ÍòÔ°Ô°,µÈ.С¶ùΧÊõÆÚÕòÍ´¹ÜÀíÏÖ×´¼°Ð§¹ûÑо¿£ÛJ£Ý.»¤Ê¿½øÐÞÔÓÖ¾,2019,34(16):1441-1444.
£Û20£ÝÐ챦´¨.Íâ¿Æ²¡·¿ÌÛÍ´¹ÜÀíÓë³öÔºÂúÒâ¶ÈÏà¹ØÐÔÑо¿£ÛJ£Ý.¹ú¼Ê»¤ÀíѧÔÓÖ¾,2020,39(15):2724-2726.
£Û21£ÝRosa WE. Transcultural pain management: theory, practice, and nurse-client partnerships£ÛJ£Ý. Pain Manag Nurs£¬2018£¬19(1): 23-33.£Û22£ÝËï¿¡½Ü,ÀîË«Çì.×ÛºÏÐÔÈý¼¶¼×µÈҽԺȫ¿ÆÃÅÕﻼÕß¾ÍÕïÌåÑé¼°Ó°ÏìÒòËØÑо¿£ÛJ£Ý.ÖйúÈ«¿Æҽѧ,2018,21(7):774-777.
£Û23£ÝFioretti C£¬Mazzocco K£¬Riva S£¬et al. Research studies on patients' illness experience using the Narrative Medicine approach: a systematic review£ÛJ£Ý. BMJ Open£¬2016£¬6(7): e011220.
£Û24£ÝYao M£¬Finnikin S£¬Cheng KK. Call for shared decision making in China: challenges and opportunities£ÛJ£Ý.Z Evid Fortbild Qual Gesundhwes£¬2017£¬123: 32-35.
ÏàËÆÎÄÏ×/References:
[1]½ÀöÀö,¿×¹ðÀ¼,ÒóÏþ·å,µÈ.סԺ»¼ÕßÂúÒâ¶È×ÛºÏÆÀ¼Û[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2016,23(02):053.[doi:10.13912/j.cnki.chqm.2016.23.2.18]
[2]ºúÑÞÀö,ÉÛ¾ü,³ÂÑôÉú.סԺ»¼ÕßÂúÒâ¶Èʵ֤·ÖÎö[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2016,23(03):053.[doi:10.13912/j.cnki.chqm.2016.23.3.16]
[3]Àî´äƼ.Ìá¸ßסԺ»¼Õß±£Áô¹à³¦ÓÐЧÂÊ[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2016,23(03):074.[doi:10.13912/j.cnki.chqm.2016.23.3.22]
[4]Ã÷Ðdz½ ·½Ð¢Ã· ÂÞÇÚ ¸¶Æ¼ µËÇí ÎâƽÓ Ñîæç.3 574Àý³¬³¤×¡ÔºÈÕ²¡Àý·ÖÎöÓë¸Ä½ø½¨Òé[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2017,24(04):025.[doi:10.13912/j.cnki.chqm.2017.24.4.10]
[5]Íõºé ÍõÄÝ ÁõÎÄÑÞ ÁõºìÀÙ ³Â»Ü.2002Äê£2013ÄêijÊг£¼ûÂýÐÔ²¡»¼ÕßסԺָ±ê·ÖÎö[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2017,24(04):029.[doi:10.13912/j.cnki.chqm.2017.24.4.11]
[6]ºÎºì÷ Àµ¸£Ó¢ »ÆÀö Õž²ÖÇ ÌÀ½¨»ª.Ó¦ÓÃFMEA½µµÍסԺ»¼ÕßÏû»¯ÄÚ¾µ¼ì²é·çÏÕ[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2017,24(04):041.[doi:10.13912/j.cnki.chqm.2017.24.4.16]
[7]ÍõЦ¾ý Áõ¹úÇì Éòºº±ó ºúÄÁ ÀîÓ Õűó ÏòÒã ÕÔÁÁ ¬îÚ ¸¶öª ÅËÎľ§.Ò½ÁªÌåÄÚ·Ö¼¶ÕïÁÆDRGsʵ֤Ñо¿[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2018,25(06):044.[doi:10.13912/j.cnki.chqm.2018.25.6.15]
[8]Ëﲩ ¹¢½Ý ÈîÓ¢éó ³ÂËØÀ¼ ÁõÀ× Íõ¶«¹â.סԺ»¼Õß×Ôɱ¸ÉÔ¤»úÖÆÑо¿ÓëÓ¦ÓÃ[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2019,26(01):053.[doi:10.13912/j.cnki.chqm.2019.26.1.17]
[9]ÎâÖ¾¾ü ÉÐÎĺ ¼òΰÑРôÀò Õź£Ñà.ÎÒ¹úסԺ»¼Õßµøµ¹·¢ÉúÂÊÏÖ×´·ÖÎö£º»ùÓÚ490¼ÒÈý¼¶¼×µÈÒ½ÔºµÄµ÷²é[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2019,26(03):014.[doi:10.13912/j.cnki.chqm.2019.26.3.04]
[10]Ò¦Ñþ ³Â¶¬ÁÖ ÀîÃî ÍõÃô ×ÞÜç.»ùÓÚÓÐÏÞÀíÐÔµÄסԺ»¼ÕßÐÅÈζÈÆÀ¼ÛÁ¿±íÑÐÖÆ[J].ÖйúÎÀÉúÖÊÁ¿¹ÜÀí,2019,26(03):079.[doi:10.13912/j.cnki.chqm.2019.26.3.22]