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¡¡LAI Jiawei,SONG Huijuan,XIAO Feng.Investigation of Inpatients' Medical Experience[J].Chinese Health Quality Management,2022,29(04):053-57.[doi:10.13912/j.cnki.chqm.2022.29.4.15 ]
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2022Äê04ÆÚ
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053-57
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2022-04-28

ÎÄÕÂÐÅÏ¢/Info

Title:
Investigation of Inpatients' Medical Experience
×÷Õß:
Àµ¼Î΢Ëλ۾êФ·ïÈÎÓ¢ÀîˬÁÎÉÙÄÈׯΰ»¶Ð»Í¤Æ½
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Author(s):
LAI JiaweiSONG HuijuanXIAO Feng
Nanfang Hospital, Southern Medical University
¹Ø¼ü´Ê:
סԺ»¼Õß¾ÍÒ½ÌåÑéHCAHPSÈý¼×Ò½Ôº³öÔº»¼Õß·þÎñÖÊÁ¿
Keywords:
Inpatients Medical Experience Hospital Consumer Assessment of Healthcare Providers and Systems(HCAHPS) Tertiary Level-A Hospital Discharged Patients Service Quality
·ÖÀàºÅ:
R197.323
DOI:
10.13912/j.cnki.chqm.2022.29.4.15
ÎÄÏ×±êÖ¾Âë:
B
ÕªÒª:
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Abstract:
ObjectiveTo investigate the medical experience of patients in a tertiary level-A hospital in Guangdong Province, and to provide reference for improving hospital service quality.Methods242 pre-discharged patients in a tertiary level-A hospital in Guangdong were investigated by using the HCAHPS patient experience questionnaire in Chinese modified version from July 3 to August 1, 2020, and the results were compared with the patient experience in American hospitals.Results66.94% patients had a good medical experience (9~10 points), and 42.98% patients were willing to recommend the hospital to others. The positive response rates of discharge guidance, doctor-patient communication and nurse-patient communication were higher than 70%. Transitional nursing had the lowest positive response rate (22.31%). However, there was still a gap between the overall level of patients' medical experience and that of American hospitals.Conclusion The overall level of medical service experience of patients in the hospital was high, but it was still necessary to refine and improve the service measures such as patient-nurse communication, discharge guidance, pain management, medication communication, hospital environment, demand response and transitional care according to the feedback results of patients.

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¸üÐÂÈÕÆÚ/Last Update: 2022-04-28