[1]张聪聪郑志博马盼盼黄丽妍李永宁.借助互联网及移动客户端优化门诊服务流程[J].中国卫生质量管理,2020,27(04):096-99.
　ZHANG Congcong,ZHENG Zhibo,MA Panpan,et al.Optimization of the Outpatient Service Process Based on Internet and Mobile client[J].Chinese Health Quality Management,2020,27(04):096-99.
点击复制

借助互联网及移动客户端优化门诊服务流程
分享到：

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第27卷
期数:
2020年04期
页码:
096-99
栏目:
质量与信息化
出版日期:
2020-07-28

文章信息/Info

Title:
Optimization of the Outpatient Service Process Based on Internet and Mobile client
作者:
张聪聪郑志博马盼盼黄丽妍李永宁
北京协和医院
Author(s):
ZHANG Congcong; ZHENG Zhibo; MA Panpan; et al
Firstauthor's addressPeking Union Hospital
关键词:
门诊服务; 互联网; 移动客户端; 质量与信息化
Keywords:
Outpatient Service;  Internet;  Mobile Client;  Quality Information
分类号:
R197.324
文献标志码:
B
摘要:
目的探讨基于互联网及移动客户端优化医院门诊服务的价值。方法以北京某公立医院为研究样本，梳理门诊服务流程，提出优化门诊服务流程方案。结果传统就医模式下医院门诊服务流程繁琐、反复排队，即诊区待诊、挂号、缴费等待时间长,而医技待检时间较短；优化医院门诊服务后，挂号、检查缴费、取药缴费、取药所需时间明显缩短（P＜0.05），患者就医满意度明显提高（P＜0.05）。结论基于互联网及移动客户端的医院门诊服务流程，有效缓解了门诊部患者人流量积压，可为优化公立医院门诊服务提供参考。
Abstract:
ObjectiveTo explore the optimization value of hospital outpatient service based on Internet and mobile client.MethodsTaking a public hospital in Beijing as a research sample, comb the outpatient service process and propose an optimized outpatient service process plan.ResultsUnder the traditional medical treatment mode, the outpatient service of the hospital presented the complicated process and repeated queuing, which meant the waiting time for diagnosis, registration and payment was long, while the waiting time for medical technology inspection was short. After the outpatient service was optimized, the time required for registration, inspection payment, drug payment and drug collection were significantly shortened (P<0.05), and the patient satisfaction were significantly improved (P<0.05).Conclusion The outpatient service process based on the Internet and mobile client can effectively alleviate the traffic of hospital clinic patients centralized register backlog, and provide reference for optimization of public hospital outpatient service.

参考文献/References:

［1］陈丹妮, 邹冬冬, 范关荣,等. 三级医院门诊医生初诊时间及与病人满意度关联分析［J］. 中国医院管理, 2018, 38(7):17-19.

相似文献/References:

[1]许春红朱诺.门诊不良事件报告对改进门诊管理与服务的作用[J].中国卫生质量管理,2016,23(05):034.[doi:10.13912/j.cnki.chqm.2016.23.5.10]
[2]罗旭 郑晓菲 马莉 张宏雁 吴昊 郭继卫.基于互联网区域协同的双向转诊机制探索[J].中国卫生质量管理,2017,24(03):089.[doi:10.13912/j.cnki.chqm.2017.24.3.29]
[3]田亚平 刘爽*王晓方 张淼.我国移动医疗研究现况的可视化分析[J].中国卫生质量管理,2019,26(06):082.[doi:10.13912/j.cnki.chqm.2019.26.6.23]
[4]宁余音陈琪梁群*黄沂周艳琼蒋争艳商琳琳李倩.门诊信息系统SWOT分析及应对策略[J].中国卫生质量管理,2020,27(04):100.
　NING Yuyin,CHEN Qi,LIANG Qun,et al.SWOT Analysis and Coping Strategies of Outpatient Information System[J].Chinese Health Quality Management,2020,27(04):100.
[5]顾淑芳刘亚平*马力李素吩刘丹丹.看板管理在互联网医院门诊服务中的应用[J].中国卫生质量管理,2020,27(04):107.
　GU Shufang,LIU Yaping,MA Li,et al.Application of Kanban Management in Outpatient Service of Internet Hospital[J].Chinese Health Quality Management,2020,27(04):107.
[6]惠华强郑萍许文娟刘雯菂邵新魏敦宏.在互联网诊疗环境下如何保证患者信息安全[J].中国卫生质量管理,2020,27(06):085.[doi:10.13912/j.cnki.chqm.2020.27.6.21 ]
　HUI Huaqiang,ZHENG Ping,XU Wenjuan,et al.How to Ensure the Information Security of Patients under Cyber Healthcare Environment[J].Chinese Health Quality Management,2020,27(04):085.[doi:10.13912/j.cnki.chqm.2020.27.6.21 ]
[7]陈烨袁骏毅沈颍洁俞惠丽彭红.复诊患者一体化管理平台构建与应用[J].中国卫生质量管理,2022,29(08):077.[doi:10.13912/j.cnki.chqm.2022.29.8.18 ]
　CHEN Ye,YUAN Junyi,SHEN Yingjie.Construction and Application of Integrated Management Platform for Patients with Follow-Up Visits[J].Chinese Health Quality Management,2022,29(04):077.[doi:10.13912/j.cnki.chqm.2022.29.8.18 ]
[8]田怀谷黄贤君陈涛岑宏飞吴萍凤孙杨许昌曾晖姚辉陈芸.基于医疗设备全生命周期的智慧医院平台建设实践[J].中国卫生质量管理,2023,30(10):020.[doi:10.13912/j.cnki.chqm.2023.30.10.05 ]
　TIAN Huaigu,HUANG Xianjun,CHEN Tao.Construction Practice of Smart Hospital Platform Based on the Whole Life Cycle of Medical Equipment[J].Chinese Health Quality Management,2023,30(04):020.[doi:10.13912/j.cnki.chqm.2023.30.10.05 ]

更新日期/Last Update: 2020-07-28