PDF下载

[1]马燕飞万丽廖敏李金学曾晓红李希西.住院患者医技检查运送服务一体化闭环管理模式探索[J].中国卫生质量管理,2025,32(03):69-71.[doi:10.13912/j.cnki.chqm.2025.32.3.14]
　MA Yanfei,WAN Li,LIAO Min.Exploration of an Integrated Closed-Loop Management Model for Inpatient Medical Examination Transportation Service[J].Chinese Health Quality Management,2025,32(03):69-71.[doi:10.13912/j.cnki.chqm.2025.32.3.14]

点击复制

住院患者医技检查运送服务一体化闭环管理模式探索

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 32 期数: 2025年03期页码: 69-71 栏目: 服务质量出版日期: 2025-03-15

Title:: Exploration of an Integrated Closed-Loop Management Model for Inpatient Medical Examination Transportation Service

作者:: 马燕飞万丽廖敏李金学曾晓红李希西; 电子科技大学医学院附属绵阳医院/绵阳市中心医院

Author(s):: MA Yanfei; WAN Li; LIAO Min; Mianyang Hospital Affiliated to Medical College of University of Electronic Science and Technology/Mianyang Central Hospital

关键词:: 医技检查; 运送服务; 一体化管理; 闭环管理; 信息化建设; 服务质量

Keywords:: Medical Examination; Transportation Service; Integrated Management; Closed-Loop Management; Information Construction; Service Quality

分类号:: R197.323

DOI:: 10.13912/j.cnki.chqm.2025.32.3.14

文献标志码:: B

摘要:: 目的构建并应用住院患者医技检查运送服务一体化闭环管理模式。方法组建团队并实施“1+2+N”工作机制，依托信息技术，联动护士工作站、医技预约平台与中央运输信息平台，实现数据共享，重构管理流程，构建从“检查预约→检查准备→前往检查科室→检查→返回病房”的一体化闭环管理模式。结果运送住院患者量从2.9万人次增加至3.5万人次，检查运送服务满意度由（96.95±0.48）分提升至（98.69±0.17）分，超声检查等待时间由人均（139.33±28.99） min缩短至（55.50±22.55） min，放射检查等待时间由人均（84.33±13.16） min缩短至（30.00±8.90） min。结论运送服务一体化闭环管理模式能够有效提高运送效率，缩短患者医技检查等待时间，提升患者满意度。

Abstract:: ObjectiveTo construct and apply the integrated closed-loop management mode of inpatient medical examination transportation service.MethodsThe team was formed and the "1 + 2 + N" working mechanism was implemented. Relying on information technology, the nurse workstation, medical examination reservation platform and central transportation information platform were linked to realize data sharing, reconstruct management process, and construct an integrated closed-loop management mode from "examination appointment →examination preparation → going to the examination department →examination→ returning to the ward". ResultsThe number of hospitalized patients transported increased from 29 000 person times to 35 000 person times, and the satisfaction of examination transportation service increased from (96.95±0.48) to (98.69±0.17). The per patient waiting time for ultrasound examination was shortened from (139.33±28.99) min to (55.50±22.55) min, and the per patient waiting time for radiological examination was shortened from ( 84.33 ± 13.16 ) min to (30.00±8.90) min. Conclusion The integrated closed-loop management mode of transporation service can effectively improve the transporation efficiency, shorten the waiting time of patient,elevate patient satisfaction.

参考文献/References:

［1］李序,倪小英,黄培培,等.日间手术患者院前检查爽约原因分析及对策探讨［J］.华西医学,2023,38(2):210-213.［2］张伟威,于洁,沈宫建.智慧医院一体化医技预约平台的建设与应用［J］.中国卫生信息管理杂志, 2024,21(3):419-424.［3］胡艳丽,郑瑞强,孙党红,等.某院智能化检查预约统筹管理实践［J］.中华医院管理杂志,2024,40(6): 438-443.［4］屈婷婷,曹乐,李雅楠,等.腹主动脉联合常规一站式胸痛三联CTA检查在急性胸痛患者诊疗中的价值［J］.西安交通大学学报(医学版),2024,45(4):542-546.［5］戴李华,梁立维,尹莉莉,等.应用HFMEA改造急性非创伤性胸痛患者院内转运流程研究［J］.中国医院,2021,25(5):89-90.［6］毛玲红,王蓉蓉,王飞,等.基于生态系统理论改进住院患者院内转送服务的探讨［J］.医院管理论坛,2024,41(6):29-33.［7］徐桔密,黄伟娜,罗莉,等.接送服务链视角下住院患者放射检查失约现象分析［J］.中国卫生质量管理,2024,31(1):44-48.［8］孙黎,贺芳,沙晓妍,等.儿童中心静脉血管通路装置安全管理信息化平台的构建与应用［J］.中国护理管理,2024,24(8):1141-1146.［9］张梦娇,王增,姚巡,等.基于医院信息系统的患者服务功能优化研究［J］.中国卫生质量管理, 2024,31(5):1-4.

相似文献/References:

[1]王珏王增王觅也罗凯师庆科石锐王江.通过一键式检查预约平台改善患者就医体验[J].中国卫生质量管理,2024,31(12):76.[doi:10.13912/j.cnki.chqm.2024.31.12.16]
　WANG Jue,WANG Zeng,WANG Miye.Improve the Medical Experience of Patient through One-Click Examination Appointment Platform[J].Chinese Health Quality Management,2024,31(03):76.[doi:10.13912/j.cnki.chqm.2024.31.12.16]
[2]郭丽莉乔蓉史婧奕郁嘉波唐燕.基于协同理论的儿童专科医院一体化智慧预约平台建设与应用[J].中国卫生质量管理,2025,32(05):17.[doi:10.13912/j.cnki.chqm.2025.32.5.05]
　GUO Lili,QIAO Rong,SHI Jingyi.Construction and Application of an Integrated Intelligent Appointment Platform in a Children’s Hospital Based on Synergy Theory[J].Chinese Health Quality Management,2025,32(03):17.[doi:10.13912/j.cnki.chqm.2025.32.5.05]

更新日期/Last Update: 2025-03-15