[1]杨敏婕张琪徐吉山缨* 王惠英.应用患者流信息实时监测平台提升急诊服务质量[J].中国卫生质量管理,2019,26(05):75-77.[doi:10.13912/j.cnki.chqm.2019.26.5.22]

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应用患者流信息实时监测平台提升急诊服务质量

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 第26卷期数: 2019年05期页码: 75-77 栏目: 服务质量出版日期: 2019-09-28

作者:: 杨敏婕张琪徐吉山缨* 王惠英; 复旦大学附属华山医院

关键词:: 急诊患者流; 实时监测; 急诊拥挤; 服务质量

Keywords:: Emergency Patient Flow; Real-Time Monitoring; Emergency Crowding; Quality of Service

DOI:: 10.13912/j.cnki.chqm.2019.26.5.22

摘要:: 急诊患者流监测是缓解急诊拥挤的有效途径。通过集成急诊各终端松散的电子医疗服务数据，构建患者流实时监测平台，实现急诊预检、急诊患者流监测、抢救留观、输液、患者去向汇总、质检等功能。运行后，改善了急诊就诊秩序和拥堵情况。患者满意度从92.3%升至96.5%，质控耗时从人工统计的平均4.2小时/项减少至电子统计的平均5分钟/项，急诊患者平均留观天数从5.9天减少至2.4天。该平台的应用，能够提高医护配合度和应变能力，提高急诊诊疗效率，进而提升急诊服务质量。

Abstract:: Emergency patient flow monitoring is an effective way to alleviate emergency congestion. By integrating the loose electronic medical service data of each terminal in the emergency department, the real-time monitoring platform of patient flow was built to realize such functions as emergency pre-examination, emergency patient flow monitoring, rescue observation, infusion, patient destination summary and quality inspection. After operation, the emergency order and congestion were improved. The satisfaction of patients increased from 92.3% to 96.5%.The quality control time decreased from 4.2 hours per item in manual statistics to 5 minutes per item in electronic statistics, and the average stay days of emergency patients decreased from 5.9 days to 2.4 days. The application of this platform can improve the medical cooperation and strain capacity, improve the efficiency of emergency treatment, then further improve the quality of emergency services.

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更新日期/Last Update: 2019-09-28