[1]冯莉 盛晓燕 金琰斐 蒋杏茂 孙菊芸 顾春梅.基于患者视角的预出院访谈体系构建与实施[J].中国卫生质量管理,2020,27(03):063-65.
FENG Li,SHENG Xiaoyan,JIN Yanfei,et al.Construction and Implementation of Pre-Discharge Interview System Based on Patient Perspective[J].Chinese Health Quality Management,2020,27(03):063-65.
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基于患者视角的预出院访谈体系构建与实施
《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]
- 卷:
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第27卷
- 期数:
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2020年03期
- 页码:
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063-65
- 栏目:
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服务质量
- 出版日期:
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2020-05-28
文章信息/Info
- Title:
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Construction and Implementation of Pre-Discharge Interview System Based on Patient Perspective
- 作者:
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冯莉 盛晓燕 金琰斐 蒋杏茂 孙菊芸 顾春梅
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南通市第六人民医院
- Author(s):
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FENG Li; SHENG Xiaoyan; JIN Yanfei; et al
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The Sixth People's Hospital of Nantong, Nantong
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- 关键词:
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患者视角; 预出院访谈; 满意度; 服务质量
- Keywords:
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Patient Perspective; Pre-Discharge Interview; SatisFaction; Quality of Service
- 分类号:
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R192；R47
- 文献标志码:
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B
- 摘要:
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基于从患者视角发现医疗服务现存问题，提升服务质量，构建并实施了预出院访谈体系。实施预出院访谈后，患者提出意见与建议数量、问题解决数量明显增加，患者就医体验改善，服务流程优化，服务质量持续改进。
- Abstract:
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To discover the existing problems of medical service from the perspective of patients and improve the service quality, the pre-discharge interview system was constructed and implemented. After the implementation of pre-discharge interview, the number of patients' opinions and suggestions and the number of problems solved increased significantly, the satisfaction level was improved, the service process was optimized,and the service quality was continuously improved.
参考文献/References:
［1］国家卫生计生委医政医管局.关于印发进一步改善医疗服务行动计划的通知［EB/OL］.（2015-01-28）.http://www.nhfpc.gov.cn/yzygj/s3593g/201501/5584853 cfa254d1aa4e38de0700891fa.html.
更新日期/Last Update:
2020-05-28