[1]冯梅 贺育华 蒋艳 龚姝 李玲利.高质量发展背景下护理服务体系构建探索[J].中国卫生质量管理,2025,32(03):059-63.[doi:10.13912/j.cnki.chqm.2025.32.3.12]
　FENG Mei,HE Yuhua,JIANG Yan.Exploration on the Construction of Nursing Service System under the Background of High-Quality Development[J].Chinese Health Quality Management,2025,32(03):059-63.[doi:10.13912/j.cnki.chqm.2025.32.3.12]
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高质量发展背景下护理服务体系构建探索()
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第32卷
期数:
2025年03期
页码:
059-63
栏目:
护理质量
出版日期:
2025-03-15

文章信息/Info

Title:
Exploration on the Construction of Nursing Service System under the Background of High-Quality Development
作者:
冯梅 贺育华 蒋艳 龚姝 李玲利
四川大学华西医院/四川大学华西护理学院
Author(s):
FENG Mei;  HE Yuhua;  JIANG Yan
West China Hospital of Sichuan University/West China College of Nursing, Sichuan University
关键词:
高质量发展; 护理服务; 患者体验; 护理人才; 精准护理
Keywords:
High-Quality Development ;  Nursing Service;  Patient Experience;  Nursing Talents;  Precision Nursing
分类号:
R47
DOI:
10.13912/j.cnki.chqm.2025.32.3.12
文献标志码:
B
摘要:
聚焦公立医院高质量发展内涵建设，结合进一步改善护理服务行动计划，从结构（structurE）、过程（procedurE）、资源（resourcE）3个维度，通过优化护理人力布局、培养专科护理人才、设置住院总护士岗位、做实责任制整体护理、强化护士共情与关爱能力、推行精准护理策略、发展“互联网+护理服务”、打造慢病服务包等8条实施路径（Way），构建全方位、全过程、全要素的“3E8W”护理服务体系，实现提升护理服务质量，改善患者就医体验。
Abstract:
Focusing on the connotation construction of high-quality development of public hospitals, combined with the action plan for further improvement of nursing service, from the three dimensions of structure ( structurE ), process ( procedurE ) and resources ( procedurE ), through eight practical pathways (Ways),including optimizing the layout of nursing manpower, cultivating specialist nursing talents, establishing chief resident nurse, implementing responsibility-based holistic nursing, strengthening nurses’ empathy and caring ability, promoting precision nursing strategies, developing "Internet + nursing services", and creating chronic disease service packages, an all-round, whole-process and all-factor "3E8W" nursing service system was constructed, so as to improve the quality of nursing service and enhance the patients’ medical experience.

参考文献/References:

［1］吴士勇. 2021中国卫生健康统计年鉴［M］.北京:中国协和医科大学出版社,2021：15.［2］高小平.构建均衡公共服务体系的理论框架及路径［J］.治理现代化研究,2023,39(1):49-55.［3］谢仪佳,李乐之,彭康琳,等.基于柯氏四级评估模型构建专科护士培训评价指标体系［J］.中国卫生质量管理,2023,30(8):51-56.［4］高丽佳,汪 晖.护士共情能力及心理资本与职业倦怠的关系［J］.护理学杂志, 2024,39(16): 56-59,72.［5］SHUN SC.Precision nursing:the mainstream trend in professional individualized care［J］.J Nurs Res,2023,31(2):e262.［6］GONZALEZ CHORDA VM.Precision nursing and personalized care［J］.Enferm Clin (Engl Ed),2024,34(1):1-3. ［7］张佳琦,靖超.河北省三级综合医院护理人才高质量发展战略及对策研究［J］. 中国医药导报,2020,17(27):190-192.［8］王虎峰,赵 阳,张静.新发展阶段医疗质量管理：内涵拓展与创新发展［J］.中国卫生质量管理,2023,30(3):1-6,8.

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更新日期/Last Update: 2025-03-15