[1]苏宇李刚*涂顺桂陈军华彭芳陈琢.构建门诊医疗质量管理体系[J].中国卫生质量管理,2020,27(05):027-30.
　SU Yu,LI Gang,TU Shungui,et al.Construction of Outpatient Medical Quality Management System[J].Chinese Health Quality Management,2020,27(05):027-30.
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构建门诊医疗质量管理体系
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第27卷
期数:
2020年05期
页码:
027-30
栏目:
医疗质量
出版日期:
2020-09-28

文章信息/Info

Title:
Construction of Outpatient Medical Quality Management System
作者:
苏宇李刚*涂顺桂陈军华彭芳陈琢
华中科技大学同济医学院附属同济医院
Author(s):
SU Yu; LI Gang; TU Shungui; et al
Firstauthor's addressTongji Hospital, Tongji Medical College, Huazhong University of Science and Technology
关键词:
综合医院; 门诊; 医疗质量; 管理体系
Keywords:
General Hospital;  Outpatient;  Medical Quality; Management System
分类号:
R197.322
文献标志码:
B
摘要:
通过借鉴ISO 9001标准、PDCA循环和Donabedian质量测量模型等理论和方法，根据大型综合医院门诊的属性定位、服务内容及管理特点等，从质量目标、质量策划、质量保证、质量控制以及持续改进等5个维度构建了门诊医疗质量管理体系。该体系的构建促进了多院区门诊一体化管理。截至2018年，医院日均门急诊量较2016年上升11%；急危重症抢救成功率达99.79%；患者预约后平均等待时间较2016年缩短了近20分钟；每万人次投诉率下降至2.2%。门诊医疗质量管理体系有助于提升门诊管理质量，增强患者获得感，值得推广
Abstract:
Based on ISO9001 standard, PDCA cycle and Donabedian quality measurement model, an outpatient medical quality management systemhad been established from the five dimensions of quality objective, quality planning, quality assurance, quality control and continuous improvement, according to the attribute positioning, service content and management characteristics of out-patient service in large general hospitals. The system promoted the integrated management of outpatient services in multiple hospital areas. By 2018, the average daily number of outpatient and emergency patients had increased by 11% compared with 2016; the success rate of critical emergency rescue had reached 99.79%; the average waiting time of patients after appointment had been shortened by nearly 20 minutes compared with 2016 and the complaint rate per 10 000 person times had decreased to 2.2%.The outpatient medical quality management system was helpful to improve the quality of outpatient management and improve patients' sense of gain, which was worthy of promotion

参考文献/References:

［1］徐娟，唐艳艳，潘振宇，等. 我国三级综合医院医疗质量安全核心制度演化进程［J］.中国医院管理, 2017, 37(11): 37-39.

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更新日期/Last Update: 2020-09-28