[1]赵勤瞿佳钟华郭海宁.基于质量功能展开的医用耗材一体化管控模式构建[J].中国卫生质量管理,2022,29(04):81-86.[doi:10.13912/j.cnki.chqm.2022.29.4.21 ]
　ZHAO Qin,QU Jia,ZHONG Hua.Construction of Integrated Management and Control Mode of Medical Consumables Based on Quality Function Deployment[J].Chinese Health Quality Management,2022,29(04):81-86.[doi:10.13912/j.cnki.chqm.2022.29.4.21 ]

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基于质量功能展开的医用耗材一体化管控模式构建

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 第29卷期数: 2022年04期页码: 81-86 栏目: QC小组平台出版日期: 2022-04-28

Title:: Construction of Integrated Management and Control Mode of Medical Consumables Based on Quality Function Deployment

作者:: 赵勤瞿佳钟华郭海宁; 成飞医院

Author(s):: ZHAO Qin; QU Jia; ZHONG Hua; Chengfei Hospital

关键词:: 质量功能展开; KANO模型; 医用耗材; 精细化管理; 一体化管理

Keywords:: Quality Function Deployment; KANO Model; Medical Consumables; Fine Management; Integrated Management

分类号:: R197.323

DOI:: 10.13912/j.cnki.chqm.2022.29.4.21

文献标志码:: B

摘要:: 从质量功能展开入手，分析医院医用耗材管理中存在的问题，深入挖掘医、患、管三方需求，将需求转化为质量特性，利用失效模式改进流程，持续进行质量改进。实施医用耗材管控措施后，耗占比下降至16.20%，医、患、管三方满意度均提升至95%以上，医院运营成本降低，实现了耗材全流程、可追溯管理，改善了患者就医体验，保障了患者安全。

Abstract:: Starting from the Quality Function Deployment, the study analyzed the problems existing in the management of hospital medical consumables, deeply excavated the demands of doctors, patients and management, converted the demands into quality characteristics, improved the process by using failure mode, and continuously improved the quality. After the implementation of the medical consumables management and control measures, the consumption ratio decreased to 16.20%, the satisfaction of the three parties of doctors, patients and management increased to more than 95%, the hospital operating cost was reduced, the whole process and traceable management of consumables were realized, patients' medical experience was improved, and patient safety was guaranteed.

参考文献/References:

［1］卢贵滨.医用耗材管理的现状和精细化管理［J］.医疗装备，2019，32（4）：59-60. ［2］熊伟，刘庭芳.QFD创新型品管圈［M］.北京：中国标准出版社，2020：4.［3］王楠楠.基于QFD的医疗服务质量改进研究［D］.郑州：郑州大学，2015. ［4］罗竫娜，惠蓉，韩宇枫，等.医用耗材精准管控体系构建［J］.中国卫生质量管理，2018，25（5）：103-106. ［5］刘娟，王志粉，卢新翠，等.构建精细化运营质量管理模式［J］.中国卫生质量管理，2020，27（2）：1-4. ［6］季丽芬，潘彬，李佳.医用耗材的精细化管理［J］.医疗装备，2020，33（23）：48-49.［7］徐岚，郑绍基，张应，等.基于物联网的医用耗材二级库管理［J］.中国卫生质量管理，2021，28（3）：58-61.

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更新日期/Last Update: 2022-04-28