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[1]张易夏韵捷叶礼文高丽丹阮国模.公益性全流程陪诊服务模式探索实践[J].中国卫生质量管理,2026,33(6):62-64.[doi:10.13912/j.cnki.chqm.2026.33.6.13]
　ZHANG Yi,XIA Yunjie,YE Liwen.Exploration and Practice on the Model of Public-Welface Full-Course Accompanied Medical Service[J].Chinese Health Quality Management,2026,33(6):62-64.[doi:10.13912/j.cnki.chqm.2026.33.6.13]

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公益性全流程陪诊服务模式探索实践

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 33 期数: 2026年6期页码: 62-64 栏目: 服务质量出版日期: 2026-06-15

Title:: Exploration and Practice on the Model of Public-Welface Full-Course Accompanied Medical Service

作者:: 张易夏韵捷叶礼文高丽丹阮国模; 温州市人民医院/温州市妇幼保健院

Author(s):: ZHANG Yi; XIA Yunjie; YE Liwen; Wenzhou People’s Hospital /Wenzhou Women’s and Children’s Hospital

关键词:: 陪诊服务; 医务社工; 全流程陪诊; 就医体验

Keywords:: Patient Escort Services; Medical Social Workers; Comprehensive Patient Escort; Healthcare Experience

分类号:: R197.323

DOI:: 10.13912/j.cnki.chqm.2026.33.6.13

文献标志码:: B

摘要:: 随着人们对医疗服务需求的不断增长，提升医疗服务效率和改善就医体验成为关键。某三甲医院聚焦患者就医无人陪同、出行困难、就诊困难、经济困难、依从性差等问题，整合志愿者、慈善基金会、医务社工、社区、医院等五方资源，建立全流程陪诊服务模式。通过需求评估，精准匹配资源，开展“三色马甲”志愿者全流程个性化陪诊服务，提升了患者满意度，获得了社会认可。未来，仍需在培训体系、沟通机制、质量评价机制、服务范围等方面不断优化。

Abstract:: With the continuous growth in people’s demand for medical services, enhancing the healthcare experience and improving the efficiency of medical services have become crucial. A tertiary-level A hospital has focused on addressing issues such as patients lacking companions during medical visits, facing transportation difficulties, encountering challenges in accessing care, experiencing financial hardships, and demonstrating poor medical compliance. By integrating resources from five parties—volunteers, charitable foundations, medical social workers, communities, and the hospital itself—the hospital has established a comprehensive patient escort service model. Through needs assessment and precise resource matching, personalized escort services provided by "three-colored vest" volunteers throughout the entire medical process have been implemented, resulting in improved patient satisfaction and gaining recognition from society. In the future, continuous optimization is still needed in areas such as the training system, communication mechanisms, quality evaluation mechanisms, and the scope of services.

参考文献/References:

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更新日期/Last Update: 2026-06-15