«上一篇/Previous Article|本期目录/Table of Contents|下一篇/Next Article»

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:

第31卷

期数:

2024年12期

页码:

072-75

栏目:

服务质量

出版日期:

2024-12-15

文章信息/Info

Title:

Improve the Medical Experience of Patient through Refined Management of Self-Service for Discharge and Admission

作者:

严彩霞 杨明珠 冯皓 柴双

上海市第一人民医院

Author(s):

YAN Caixia;  YANG Mingzhu;  FENG Hao

Shanghai First People ’s Hospital

关键词:

出入院; 自助服务; 精细化管理; 患者体验; 服务质量

Keywords:

Discharge and Admission;  Self-Service;  Refined Management;  Patient Experience;  Service Quality

分类号:

R197.323

DOI:

10.13912/j.cnki.chqm.2024.31.12.15

文献标志码:

B

摘要:

随着线上支付的普及和自助设备的运用，自助缴费已成为门诊患者普遍使用的支付方式，但在出入院办理流程中并没有普及。某院针对出入院办理排队难题，建立了自助出入院服务系统，分步推进自助化建设，并引入精细化管理理念，将服务细化、量化、协同化，改善患者就医体验。

Abstract:

With the popularity of online payment and the use of self-service equipment, self-service payment has become a common payment method in the outpatient clinic. But, it has not been popularized in the process of discharge and admission procedures. In order to effectively solve the problem of " long queue", a hospital established a self-service discharge and admission service system, promoted the construction of self-service step by step, and introduced the concept of refined management by specifying, quantifying, and synergizing the services, enhancing the medical experience of patient.

常用功能

更新日期/Last Update: 2024-12-15