[1]李秋燕 秦冰 王辛 苏衡 连伟 胡宗铃 张甜甜 任子怡 王津雨.基于申请方医生视角的血液病专科医院远程会诊平台使用满意度及需求调查[J].中国卫生质量管理,2024,31(05):050-53.[doi:10.13912/j.cnki.chqm.2024.31.5.12]
　LI Qiuyan,QIN Bing,WANG Xin.Analysis of Satisfaction and Countermeasure Research on the Use of Teleconsultation Platform in a Hematology Specialty Hospital Based on the Perspective of the Applicant’s Physicians[J].Chinese Health Quality Management,2024,31(05):050-53.[doi:10.13912/j.cnki.chqm.2024.31.5.12]
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基于申请方医生视角的血液病专科医院远程会诊平台使用满意度及需求调查()
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第31卷
期数:
2024年05期
页码:
050-53
栏目:
服务质量
出版日期:
2024-05-15

文章信息/Info

Title:
Analysis of Satisfaction and Countermeasure Research on the Use of Teleconsultation Platform in a Hematology Specialty Hospital Based on the Perspective of the Applicant’s Physicians
作者:
李秋燕 秦冰 王辛 苏衡 连伟 胡宗铃 张甜甜 任子怡 王津雨
中国医学科学院血液病医院(中国医学科学院血液学研究所)/实验血液学国家重点实验室/国家血液系统疾病临床医学研究中心/细胞生态海河实验室
Author(s):
LI Qiuyan; QIN Bing; WANG Xin
State Key Laboratory of Experimental Hematology/National Clinical Research Center for Blood Diseases/Haihe Laboratory of Cell Ecosystem/Institute of Hematology & Blood Diseases Hospital/Chinese Academy of Medical Sciences & Peking Union Medical College
关键词:
远程会诊平台; 远程医疗; 申请方医生; 满意度; 需求; 因子分析
Keywords:
Teleconsultation Platform; Telemedicine; Applicant’s Medical Doctor; Satisfaction; Demand; Factor Analysis
分类号:
R197.323
DOI:
10.13912/j.cnki.chqm.2024.31.5.12
文献标志码:
A
摘要:
目的从申请方医生视角分析某血液病专科医院远程会诊平台的使用满意度及影响因素，调查远程会诊平台建设需求，为推动优质医疗资源下沉提供参考。方法使用自制问卷对218名申请方医生开展满意度和需求调查，采用因子分析法探析满意度影响因素及影响程度。结果申请方医生远程会诊平台使用满意度总得分均值为（4.86±0.32）分，“便捷、灵活、稳定的会诊信息系统”对使用满意度影响程度最大。平台建设改进需求以“加大宣传教育力度，提高患者对远程医疗服务的知晓度和认可度”占比最高（71.56%），信息系统功能需求以医疗资料共享、追踪随访、在线转诊为主。结论应建立远程会诊随访机制，组建全国血液病亚专业组专家库，探索制订会诊服务收费标准，加大宣传教育力度。
Abstract:
ObjectiveTo analyze the satisfaction degree and influencing factors of the remote consultation platform in a hematology hospital and investigate the demand for the construction of the remote consultation platform from the perspective of the applicant doctor, so as to provide reference for promoting the sinking of high-quality medical resources.Methods218 doctors were investigated with self-developed questionnaire. Factor analysis was used to analyze the influencing factors and degree of satisfaction.ResultsThe total satisfaction score of the teleconsultation platform for the applicant’s physicians was (4.86±0.32) points, and the "convenient, flexible and stable consultation information system" had the greatest impact on the satisfaction. The demand for platform construction was the highest for "strengthening publicity and education to improve patients’ awareness and recognition of telemedicine services" (71.56%), and the functional requirements of consultation information system were mainly medical data sharing, tracking and follow-up, and online referral. Conclusion It is necessary to establish a remote consultation and follow-up mechanism, set up a national blood disease subprofessional group expert database, explore and formulate consultation service fee standards, and strengthen education efforts.

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更新日期/Last Update: 2024-05-15