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[1]张妍曹艳吴正参.基于数字化平台的三级公立医院绩效管理优化研究[J].中国卫生质量管理,2026,33(6):53-56.[doi:10.13912/j.cnki.chqm.2026.33.6.11]
　ZHANG Yan,CAO Yan,WU Zhengcan.Research on Performance Management Optimization in Tertiary Public Hospitals Based on Digital Platforms[J].Chinese Health Quality Management,2026,33(6):53-56.[doi:10.13912/j.cnki.chqm.2026.33.6.11]

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基于数字化平台的三级公立医院绩效管理优化研究

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 33 期数: 2026年6期页码: 53-56 栏目: 绩效管理与医院高质量发展出版日期: 2026-06-15

Title:: Research on Performance Management Optimization in Tertiary Public Hospitals Based on Digital Platforms

作者:: 张妍曹艳吴正参; 南京医科大学第四附属医院

Author(s):: ZHANG Yan; CAO Yan; WU Zhengcan; The Fourth Affiliated Hospital of Nanjing Medical University

关键词:: 三级公立医院; 绩效管理; 绩效考核指标：数字化平台; 闭环管理; 运营效率

Keywords:: Tertiary public hospitals; Performance Management; Performance Evaluation Index; Digital Platform; Closed-Loop Management; Operational Efficiency

分类号:: R197.3

DOI:: 10.13912/j.cnki.chqm.2026.33.6.11

文献标志码:: A

摘要:: 目的构建以数字化平台为核心驱动力的闭环绩效管理模式，探讨其在三级公立医院绩效考核体系中的应用效果。方法基于《国家三级公立医院绩效考核操作手册（2022版）》并结合德尔菲法，构建涵盖6大维度的绩效考核指标体系，并将其嵌入数字化绩效管理平台，实现指标采集、实时反馈、任务派发和闭环管理。在某三级公立医院12个科室开展6个月试点，比较平台实施前后绩效数据采集效率、运营指标、管理行为及员工满意度的变化。结果平台应用后，管理效率提升，绩效数据采集时间和绩效改进任务响应周期缩短。平台的闭环机制有效驱动了管理改进，任务闭环完成率达92.53%，综合运营指标平均达成率提升17.25百分点，员工满意度提升了24.92%（P<0.001）。结论数字化绩效管理平台实现了绩效考核由“静态评估”向“动态改进”的转型，提升了医院管理效能和员工参与度，能够促进公立医院高质量发展。

Abstract:: ObjectiveTo construct a closed-loop performance management model driven by a digital platform and explore its application effects in the performance evaluation system of tertiary public hospitals.MethodsBased on the "National Tertiary Public Hospital Performance Evaluation Operation Manual (2022 Edition)" and combined with the Delphi method, a performance evaluation index system covering six major dimensions was constructed and embedded into a digital performance management platform to enable index collection, real-time feedback, task assignment, and closed-loop management. A six-month pilot study was conducted across 12 departments in a tertiary public hospital to compare changes in performance data collection efficiency, operational indicators, management behaviors, and employee satisfaction before and after platform implementation.ResultsAfter platform application, management efficiency improved, with reductions in both the time required for performance data collection and the response cycle for performance improvement tasks. The platform’s closed-loop mechanism effectively drove management improvements, achieving a task closure completion rate of 92.53%, a 17.25 percentage-point increase in the average attainment rate of comprehensive operational indicators, and a 24.92% improvement in employee satisfaction (P<0.001).Conclusion The digital performance management platform facilitates a transformation of performance evaluation from "static assessment" to "dynamic improvement", enhancing hospital management efficiency and employee engagement while promoting high-quality development in public hospitals.

参考文献/References:

［1］马尚寅，高关心，张海悦.从公立医院绩效考核政策分析三级与二级公立医院功能定位与发展导向差异［J］. 中国卫生质量管理, 2021, 28(3):89-92,100.［2］周明华. 我国三级公立医院绩效考核结果分析与思考［J］.中国卫生质量管理, 2024, 31(1): 34-37，48.［3］王霞, 唐佳骥, 曾多, 等.三级公立医院绩效考核指标精细化管理探索与实践［J］.中国医院, 2020, 24(10): 65-67.［4］国家卫生健康委办公厅.关于印发国家三级公立医院绩效考核操作手册（2022版）的通知：国卫办医函〔2022〕92号［EB/OL］.(2022-04-02)［2025-06-20］.https://www.nhc.gov.cn/yzygj/c1000 67/202204/d315fdc7069f4314921b5aa9b37 fb78d.shtml.［5］BATTERTON KA, HALE KN. The Likert scale what it is and how to use it ［J］. Phalanx, 2017, 50(2): 32-39.

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更新日期/Last Update: 2026-06-15