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[1]李敏捷吴红娟刘红梅侯叶茹刘洁杨冬妹魏琳卓.基于SPO模型的“互联网+护理服务”模式探索与实践[J].中国卫生质量管理,2025,32(04):32-36.[doi:10.13912/j.cnki.chqm.2025.32.4.08]
　LI Minjie,WU Hongjuan,LIU Hongmei.Exploration and Practice of the "Internet + Nursing Service" Model Based on the SPO Model[J].Chinese Health Quality Management,2025,32(04):32-36.[doi:10.13912/j.cnki.chqm.2025.32.4.08]

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基于SPO模型的“互联网+护理服务”模式探索与实践

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 32 期数: 2025年04期页码: 32-36 栏目: 特别关注出版日期: 2025-04-15

Title:: Exploration and Practice of the "Internet + Nursing Service" Model Based on the SPO Model

作者:: 李敏捷吴红娟刘红梅侯叶茹刘洁杨冬妹魏琳卓; 陕西省人民医院

Author(s):: LI Minjie; WU Hongjuan; LIU Hongmei; Shaanxi Provincial People’s Hospital

关键词:: “互联网+护理服务”; SPO模型; 上门护理服务; 护理质量

Keywords:: Internet + Nursing Service; SPO Model; Home Nursing Service; Nursing Quality

分类号:: R47

DOI:: 10.13912/j.cnki.chqm.2025.32.4.08

文献标志码:: B

摘要:: 陕西省人民医院积极响应《全国护理事业发展规划（2021-2025年）》《进一步改善护理服务行动计划（2023—2025年）》政策要求，开展基于SPO模型的“互联网+护理服务”实践。在结构维度，通过建立三级管理架构，明确服务项目，严格审核护士资质，建立稳固的服务框架；在过程维度，通过建立多部门联动保障体系，搭建院内外协同信息平台，严格筛选与评估服务对象，规范化开展上门护理服务；在结果维度，通过建立多元化评价机制，促进模式不断优化，为医疗机构开展“互联网+护理服务”提供借鉴经验。

Abstract:: Shaanxi Provincial People’s Hospital actively responds to the policy requirements outlined in the "National Nursing Development Plan (2021-2025)" and the "Action Plan for Further Improving Nursing Services (2023-2025)" by implementing the "Internet + Nursing Service" practice based on the SPO model. In the structural dimension, a three-level management framework is established, service items are clearly defined, nurse qualifications are strictly reviewed, and a stable service framework is established. In the process dimension, a multi-department collaborative support system is established, an information platform for intra- and extra-hospital collaboration is built, service recipients are rigorously screened and assessed, and home nursing services are provided in a standardized manner. In the outcome dimension, a diversified evaluation mechanism is established to promote continuous optimization of the model, providing reference experience for medical institutions to carry out "Internet + Nursing Service".

参考文献/References:

［1］中国老龄科学研究中心.中国老龄产业发展报告（2021-2022）［EB/OL］.(2023-09-19)［2024-07-20］.http://www.crca.cn/index.php/14-activity/956-2021-2022.html.［2］国家卫生健康委宣传司.健康老龄化：活得长还要活得好［EB/OL］. (2023-10-06)［2024-07-20］.http://www.nhc.gov.cn/xcs/wsjksy/201909/b1d07d89b79c4a 10a72607e55293d027.shtml.［3］李红,李桂蓉,刘莎莎,等.ROCCIPI框架下“互联网+护理服务”模式的构建［J］.中国卫生质量管理,2021,28(10):5-7,11.［4］DONABEDIAN A. Evaluating the quality of medical care［J］.The Milbank Quarterly,2005,83(4):691-729.［5］唐玉新,顾美芹,李霞.SPO三维管理模型在“互联网+护理服务”安全管理中的应用［J］.卫生职业教育,2024,42(23):149-153.［6］肖馨怡,陈双慧,吴海波. “互联网+护理服务"质量安全保障机制研究［J］.中国医院,2023,27(2):31-34.［7］国家卫生健康委办公厅.关于开展“互联网+护理服务”试点工作的通知:国卫办医函〔2019〕80号［EB/OL］.(2019-02-12)［2024-07-20］.http://www.nhc.gov.cn/yzygj/s7657g/201902/bf0b25379ddb489 49e7e21edae2a02da.shtml.［8］益伟清,张翠红,黄慧佳.医联体模式下“互联网+护理服务”运行效果探讨［J］.上海护理,2024,24(2):57-61.［9］蒋向玲,张莉,向霞.国外“互联网+护理”上门服务模式现状及启示［J］.中国卫生质量管理,2021,28(10):16-20.［10］杨雨菡,许思怡,詹立睿,等.我国护士从事“互联网+护理服务”意愿率及影响因素的Meta分析［J］.中国卫生质量管理,2023,30(4):52-56.

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更新日期/Last Update: 2025-04-15