[1]李红李桂蓉刘莎莎曾晓红李小玉.ROCCIPI框架下“互联网＋护理服务”模式的构建[J].中国卫生质量管理,2021,28(10):5-7.[doi:10.13912/j.cnki.chqm.2021.28.10.02 ]
　LI Hong,LI Guirong,LIU Shasha.Construction of "Internet Plus Nursing Service" Mode under ROCCIPI Framework[J].Chinese Health Quality Management,2021,28(10):5-7.[doi:10.13912/j.cnki.chqm.2021.28.10.02 ]

点击复制

ROCCIPI框架下“互联网＋护理服务”模式的构建

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 第28卷期数: 2021年10期页码: 5-7 栏目: 特别关注出版日期: 2021-10-28

Title:: Construction of "Internet Plus Nursing Service" Mode under ROCCIPI Framework

作者:: 李红李桂蓉刘莎莎曾晓红李小玉; 绵阳市中心医院

Author(s):: LI Hong; LI Guirong; LIU Shasha; Mianyang Central Hospital

关键词:: “互联网+护理服务”; 线上护理服务; 上门护理服务; ROCCIPI

Keywords:: "Internet Plus Nursing Service"; Online Nursing Services; Door-to-Door Service; ROCCIPI

分类号:: R197.324；R47

DOI:: 10.13912/j.cnki.chqm.2021.28.10.02

文献标志码:: B

摘要:: 以ROCCIPI技术作为理论框架，构建“互联网＋护理服务”模式，包括完善组织架构、建立信息平台、护士选拔与培训、确定服务内容、确定收费标准、服务流程、质量控制与安全保障等。“互联网＋护理服务”开展后，护士在线问诊患者2 982例，患者满意度为96.78%，上门护理服务患者59例，患者满意度为100%。基于ROCCIPI构建的“互联网＋护理服务”模式能够满足居民多元化健康管理需求，提高患者满意度。但仍需根据患者需求及方案要求循序渐进增设上门护理服务项目；对接省级监管平台，与医保部门协商报销方案；加强“互联网＋护理服务”宣传力度，进一步优化患者端申请操作流程；完善问卷内容与评分标准。

Abstract:: The ROCCIPI technology is used as the theoretical framework to construct the "Internet plus nursing service" mode, including the improvement of organizational structure, the establishment of information platform, the selection and training of nurses, the determination of service content, charge standards, service process, quality control and safety assurance, etc. After the implementation of "Internet plus nursing service", nursing experts consulted 2 982 patients online, and the patient satisfaction was 96.78%, 59 patients with on-site nursing service, and the patient satisfaction was 100%. The "Internet plus nursing service" mode based on ROCCIPI theoretical framework can meet the diverse health management needs of the public and improve patient satisfaction. However, it is still necessary to add home care services step by step according to the needs of patients and program requirements; to connect with provincial regulatory platform to apply for medical reimbursement plan to the medical insurance department; to strengthen the publicity of "Internet plus nursing service" and further optimize the patient-side application operation process; to improve the questionnaire content and scoring criteria.

参考文献/References:

［1］张千彧,邱宾,刘伟军,等.5G技术助力“互联网+医疗”健康管理模式发展［J］.中国卫生质量管理,2020,27(6):81-84. ［2］国家卫生健康委员会办公厅.关于开展“互联网+护理服务”试点工作的通知［EB/OL］.(2019-02-12)［2019-03-22］.http://www.nhc.gov.cn/yzygj/s7657g/201 902/bf0b25379ddb48949e7e21edae2a02da.sh tml. ［3］Boerma WGW, Kringos DS, Bouman A, et al.Home care in Europe:a systematic literature review［J］.BWC Health Sery Res, 2011, 11 (1) :207. ［4］Wiener JM, Tilly J, Cuellar AE.Consumer-dlreeted home care in Netherlands, England and Gernlany［J］.AARP, 2003, 21 (12) :42. ［5］Sachiyo M, Satoko N, Joan KM, et al.Home care nursing in Japan:a challenge for providing good care at home［J］.Public Health Nurs, 2002, 19 (2) :94-103. ［6］Maxine D, Annette S.Hospital in the home:constructions of the nursing role-a literature review［J］.Journal of Clinical Nursing, 2003, 12:852-859. ［7］国家统计局.人口总量平稳增长城镇化水平稳步提高［EB/OL］.(2019-01-23)［2019-04-09］.http://data.stats.gov.cn/tjsj/sjjd/201901/t20190123_1646380.html. ［8］迟沫涵，尚杰，孙涛．ROCCIPI框架下区域医疗联合体的问题识别与分析［J］.中国医院管理，2014，34(9)：19—21. ［9］国家卫生健康委员会.国新办《中国居民营养与慢性病状况报告（２０１５）》新闻发布会文字实录［EB/OL］.（2015-06-30）［2020-02-20］.http://www.nhfpc.gov.cn/xcs/s3574/201506/6b4c0f873c174ace9f57 fllfd4f8d9.shtml,2017/11/2. ［10］李真真, 汤哲, 王荣.中国7个城市老年人失能现状调查［J］.中华流行病学杂志, 2016, 37 (12) :1561-1564.

相似文献/References:

[1]蒋向玲祝小丹张莉.基于分级诊疗的“互联网+护理服务”模式探索[J].中国卫生质量管理,2021,28(10):8.[doi:10.13912/j.cnki.chqm.2021.28.10.03 ]
　IANG Xiangling,ZHU Xiaodan,ZHANG Li."Internet Plus Nursing Service" Mode Based on Hierarchical Diagnosis and Treatment[J].Chinese Health Quality Management,2021,28(10):8.[doi:10.13912/j.cnki.chqm.2021.28.10.03 ]
[2]谭佳丽谭超丽邹芳.“互联网+护理服务”平台的构建与实践[J].中国卫生质量管理,2021,28(10):12.[doi:10.13912/j.cnki.chqm.2021.28.10.04 ]
　TAN Jiali,TAN Chaoli,ZOU Fang.Construction and Practice of "Internet Plus Nursing Service" Platform[J].Chinese Health Quality Management,2021,28(10):12.[doi:10.13912/j.cnki.chqm.2021.28.10.04 ]
[3]杨雨菡许思怡詹立睿蔡文妍蒙小琴张紫薇曾冬阳.我国护士从事“互联网+护理服务”意愿率及影响因素的Meta分析[J].中国卫生质量管理,2023,30(04):52.[doi:10.13912/j.cnki.chqm.2023.30.4.14 ]
　YANG Yuhan,XU Siyi,ZHAN Lirui.Meta-Analysis of Willingness Rate of Chinese Nurses to Engage in "Internet + Nursing Service" and Its Influencing Factors[J].Chinese Health Quality Management,2023,30(10):52.[doi:10.13912/j.cnki.chqm.2023.30.4.14 ]
[4]李敏捷吴红娟刘红梅侯叶茹刘洁杨冬妹魏琳卓.基于SPO模型的“互联网+护理服务”模式探索与实践[J].中国卫生质量管理,2025,32(04):32.[doi:10.13912/j.cnki.chqm.2025.32.4.08]
　LI Minjie,WU Hongjuan,LIU Hongmei.Exploration and Practice of the "Internet + Nursing Service" Model Based on the SPO Model[J].Chinese Health Quality Management,2025,32(10):32.[doi:10.13912/j.cnki.chqm.2025.32.4.08]
[5]柳昭羽王雪周文华李菁陈思刘明畅王萧冉郭娜.互联网医院背景下互联网护士站建设实践[J].中国卫生质量管理,2025,32(10):22.[doi:10.13912/j.cnki.chqm.2025.32.10.05]
　LIU Zhaoyu,WANG Xue,ZHOU Wenhua.Construction Practice of Internet Nurse Station in the Context of Internet Hospitals[J].Chinese Health Quality Management,2025,32(10):22.[doi:10.13912/j.cnki.chqm.2025.32.10.05]

更新日期/Last Update: 2021-10-28