[1]应菊素.医院后勤外包质量监管问题分析及对策[J].中国卫生质量管理,2019,26(02):103-105.[doi:10.13912/j.cnki.chqm.2019.26.2.30]

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医院后勤外包质量监管问题分析及对策

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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

Keywords:: Hospital Logistics; Outsourcing Services; Service Supervision; Supervision Quality; Logistics Quality

摘要:: 医院后勤管理是优质医疗服务的重要组成部分，对外包公司进行有效监管亟需关注。文章分析了目前医院外包监管中存在的问题：医院与外包公司沟通不畅，服务质量缺乏有效监管，监管干预过度。提出要树立双赢意识，以合同为约束力；制定详细的规章制度和标准化流程；重点监管外包公司管理人员行为；以不良事件和投诉作为监管切入点，提高监管效率。

Abstract:: Hospital logistics management is an important part of quality medical services, and there is a need to pay attention to the effective supervision of outsourcing companies. The paper analyzed the current problems in hospital outsourcing supervision: poor communication between hospitals and outsourcing companies, lack of effective supervision of service quality, and excessive supervision and intervention. It was proposed to establish a win-win awareness, with contract as the binding force; formulate detailed rules and regulations and standardization processes; focus on supervising the behavior of outsourcing company managers; use adverse events and complaints as a regulatory entry point to improve regulatory efficiency.

［1］林炜炜,蒋帅,吕国晓,等.我国公立医院后勤管理现状的调查与分析［J］.中国医院管理, 2018,38(5),75-77.

[1]涂宣成肖万超王道雄邹佩琳吕家高.建设现代医院后勤质量管理体系[J].中国卫生质量管理,2018,25(01):001.[doi:10.13912/j.cnki.chqm.2018.25.1.01]
[2]魏建军邱宏宇张之薇陈睦.上海市级医院后勤智能化管控平台应用实践[J].中国卫生质量管理,2019,26(02):096.[doi:10.13912/j.cnki.chqm.2019.26.2.28]

更新日期/Last Update: 2019-03-28