实行全预约诊疗服务模式改善医疗服务质量-《中国卫生质量管理》

文章信息/Info

Keywords:: Full Appointment Diagnosis and Treatment Service; Outpatient Appointment; Examination Appointment; Admission Appointment; Management Mode

摘要:: 为进一步落实改善医疗服务行动计划，拓宽预约诊疗服务途径，提高工作效率和医疗质量，对医院预约服务及入院流程现状进行分析，提出门诊服务全预约、检查服务全预约、住院服务全预约、手术治疗全预约等举措。应用实践后，预约挂号率从2015年的65.8%提高至2017年的73.25%，患者检查等候时间从2015年的30分钟缩短至2017年的10分钟，平均住院日、术前占床日也有一定缩短，同时有效调整了病种结构。通过不断加强科学预约管理，大力推行全预约服务模式，能够缩短患者等待时间，优化诊疗服务流程，规范医疗服务行为，提高医

Abstract:: In order to further implement the action plan for improving medical services, broaden the way of appointment diagnosis and treatment service, improve work efficiency and medical quality, the status quo of hospital appointment services and admission procedures were analyzed, and measures were put forward which included full appointment of outpatient services, full appointment of examination services, full appointment of inpatient services and full appointment of surgical treatment. After the application practice, the appointment registration rate increased from 65.8% in 2015 to 73.25% in 2017, and the waiting time for examination of patients was shortened from 30 minutes in 2015 to 10 minutes in 2017. The average hospital stay and preoperative bed occupancy were also shortened to some extent, and the disease structure was effectively adjusted. By continuously strengthening scientific appointment management and vigorously implementing the full appointment service mode, the waiting time of patients can be shortened, the process of diagnosis and treatment can be optimized, the behavior of medical services can be standardized, and the efficiency and quality of medical services can be improved.