[1]杜汋 孙华君 宁杰 王延赏 骆达 詹引.J市家庭医生签约服务满意度聚类分析[J].中国卫生质量管理,2019,26(01):066-69.[doi:10.13912/j.cnki.chqm.2019.26.1.20]
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J市家庭医生签约服务满意度聚类分析
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第26卷
期数:
2019年01期
页码:
066-69
栏目:
服务质量
出版日期:
2019-01-28

文章信息/Info

作者:
杜汋 孙华君 宁杰 王延赏 骆达 詹引
天津医科大学公共卫生学院
关键词:
家庭医生; 签约服务; 聚类分析; 满意度
Keywords:
Family Physician;  Contract Service;  Cluster Analysis;  Satisfaction
DOI:
10.13912/j.cnki.chqm.2019.26.1.20
摘要:
目的了解J市社区居民对家庭医生签约服务的满意度。方法对J市3个市辖区18个社区卫生服务中心的2 000名签约居民进行问卷调查，采用二阶聚类分析其对家庭医生签约服务的满意度情况。结果二阶聚类分析将调查对象分成三类：第一类别912例，占组合的53.4%；第二类别369例，占组合的21.6%；第三类别385例，占组合的22.5%。不同类别调查对象对家庭医生签约服务的满意度情况不同。结论应根据人群特征和需求特征，有针对性地制定家庭医生签约服务重点，以提高家庭医生签约服务的满意度。
Abstract:
ObjectiveTo investigate the satisfaction of the community residents on contracted family physician service in J city.MethodsA questionnaire survey was conducted among 2 000 contracted residents from 18 community health service centers of 3 municipal districts in J city and the satisfaction with contracted family physician service was analyzed by using two-step cluster analysis. ResultsThe participants were divided into three categories according to two-step cluster analysis: Category I 912 cases, accounted for 53.4%; Category II 369 cases, accounted for 21.6%; Category III 385 cases, accounted for 22.5%. The satisfaction with contracted family physician service varies among different categories were different.Conclusion According to the characteristics of the population and the characteristics of the needs, the focus of contracted family physician service should be targeted to improve the service satisfaction.

参考文献/References:

［1］刘德奇，史庭璋，伍平.上海市某社区家庭医生责任制服务的居民满意度调查［J］.中国全科医学,2012,15(16)：1806-1808.

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更新日期/Last Update: 2019-01-28