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[1]陈丽霞刘凌华刘红梅杨静一刘小玲王英孙宁齐耀东刘晓梅.免陪照护服务管理模式探索与实践[J].中国卫生质量管理,2026,33(6):7-12.[doi:10.13912/j.cnki.chqm.2026.33.6.02]
　CHEN Lixia,LIU Linghua,LIU Hongmei.Exploration and Practice of the Management Model for Unaccompanied Care Services[J].Chinese Health Quality Management,2026,33(6):7-12.[doi:10.13912/j.cnki.chqm.2026.33.6.02]

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免陪照护服务管理模式探索与实践

《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R] 卷: 33 期数: 2026年6期页码: 7-12 栏目: 特别关注出版日期: 2026-06-15

Title:: Exploration and Practice of the Management Model for Unaccompanied Care Services

作者:: 陈丽霞刘凌华刘红梅杨静一刘小玲王英孙宁齐耀东刘晓梅; 陕西省人民医院

Author(s):: CHEN Lixia; LIU Linghua; LIU Hongmei; Shaanxi Provincial People’s Hospital

关键词:: 免陪照护服务; 医疗护理员; 老龄化; 患者体验; 护理质量

Keywords:: Unaccompanied Care Services; Medical Nursing Assistants; Population Aging; Patient Experience; Nursing Quality

分类号:: R47

DOI:: 10.13912/j.cnki.chqm.2026.33.6.02

文献标志码:: B

摘要:: 免陪照护服务是减轻家属照护负担、改善患者就医体验的重要举措。基于“先行先试、逐步扩面”原则，探索构建“五全管理”免陪照护服务管理模式，通过医院和第三方公司协同保障医疗护理员照护质量，实现“全面管理”；实施入院、住院和出院无缝照护，实现“全程服务”；构建医师、护士、医疗护理员和患者协同的诊疗共同体，实现“全员发力”；环境、素养、用语、人文、探视等举措保障服务有温度，实现“全人照护”；后勤、财务、信息等部门联动保障全方位运行，做到“全院协力”。实践显示，该模式有效降低了病区不良事件发生率，减轻了家属照护负担，为破解住院陪护困境、推动护理服务模式创新提供了可行路径。

Abstract:: Unaccompanied care services represent a significant measure to alleviate the caregiving burden on family members and enhance patients’ medical experiences. Based on the principle of "trial implementation first and gradual expansion",a hospital have explored the establishment of a "five-comprehensive management" model for unaccompanied care services. This model ensures comprehensive management by collaborating between hospitals and third-party companies to safeguard the quality of care provided by healthcare attendants; it achieves full-process services through seamless care from admission, hospitalization, to discharge; it fosters a collaborative healthcare community involving physicians, nurses, healthcare attendants, and patients to ensure collective efforts from all members; it ensures holistic and compassionate care through measures addressing the environment, professionalism, language use, humanistic care, and visiting policies; and it guarantees all-round operational support through coordinated efforts from logistics, finance, information technology, and other departments, ensuring hospital-wide collaboration. Practical implementation has demonstrated that this model effectively reduces the incidence of adverse events in wards, alleviates the caregiving burden on family members, and provides a viable pathway for addressing the challenges of inpatient caregiving and promoting innovation in nursing service models.

参考文献/References:

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更新日期/Last Update: 2026-06-15