[1]冯丹妮 刘雪晴 程晶 姚刚 刘俊雅 贾雨.服务创新四维度模型视角下老年友善门诊建设实践[J].中国卫生质量管理,2025,32(05):009-12.[doi:10.13912/j.cnki.chqm.2025.32.5.03]
　FENG Danni,LIU Xueqing,CHENG Jing.Construction Practice of an Age-Friendly Outpatient Clinic from the Perspective of Four-Dimensional Model of Service Innovation[J].Chinese Health Quality Management,2025,32(05):009-12.[doi:10.13912/j.cnki.chqm.2025.32.5.03]
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服务创新四维度模型视角下老年友善门诊建设实践()
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第32卷
期数:
2025年05期
页码:
009-12
栏目:
特别关注
出版日期:
2025-05-15

文章信息/Info

Title:
Construction Practice of an Age-Friendly Outpatient Clinic from the Perspective of Four-Dimensional Model of Service Innovation
作者:
冯丹妮 刘雪晴 程晶 姚刚 刘俊雅 贾雨
华中科技大学同济医学院附属同济医院
Author(s):
FENG Danni;  LIU Xueqing;  CHENG Jing
Tongji Hospital Affiliated to Tongji Medical College, Huazhong University of Science and Technology
关键词:
老年友善门诊; 服务创新四维度模型; 人口老龄化; 适老化; 就医体验
Keywords:
Age-Friendly Outpatient Clinic;  Four-Dimensional Model of Service Innovation;  Population Aging;  Aging Adaptation; Medical Experience
分类号:
R197.323
DOI:
10.13912/j.cnki.chqm.2025.32.5.03
文献标志码:
B
摘要:
为应对人口老龄化挑战，便利老年人就医，医院深入贯彻“以患者为中心”的服务理念，将建设老年友善医院作为发展方向，基于服务创新四维度模型提出了老年友善门诊新服务概念，并从医患关系、管理方式、医患媒介等方面为老年患者提供友善服务，改善了老年患者就医体验。
Abstract:
In response to the aging population and to facilitate healthcare access for the elderly, a certain hospital has thoroughly implemented the service concept of "patient-centered", taking the construction of an age-friendly hospital as the development direction. Based on the four-dimensional model of service innovation, the hospital has proposed a new service concept for an age-friendly outpatient clinic. It provides friendly services to elderly patients in terms of doctor-patient relationships, management approaches, and communication channels between doctors and patients, thereby enhancing the patient medical experience.

参考文献/References:

［1］民政部，全国老龄办.2023年度国家老龄事业发展公报［EB/OL］. (2024-10-11)［2024-12-16］. https://www.mca.gov.cn/n152/n165/c1662004999980001752/content.html.［2］国家卫生健康委员会. 2023中国卫生健康统计年鉴［M］.北京：中国协和医科大学出版社，2024:168,232.［3］喻月慧, 贺敬芯, 许博.我国老年慢性病患者门诊服务利用情况、影响因素及城乡差异分析［J］.医学与社会,2024,37(4):23-29.［4］王露,周典,黄欣黎,等.基于四维度模型的互联网医院服务模式创新策略探讨［J］.中国医院管理,2019,39(10):58-60.［5］World Health Organization.Active ageing:towards age-friendly primary health care［EB/OL］.(2012-06-17)［2024-12-16］.https://iris.who.int/handle/10665/68727.［6］World Health Organization.Age-friendly PHC centres toolkit［EB/OL］.(2012-06-16)［2024-12-16］.https://iris.who.int/handle/10665/43860.［7］张敬华.老年友善医院创建对老年医院门诊体系建设的促进［J］.中国老年保健医学,2019,17(1):160-161.［8］张静,侯秀玉,徐锡武,等.基于人口老龄化的三级医院预约挂号实践与思考［J］.中国卫生质量管理,2021,28(6):14-16.

更新日期/Last Update: 2025-05-15