[1]盖琼艳陈雁王清袁玲马倩李敏徐慧婷惠兵.护理部垂直管理下病员辅助服务中心岗位管理研究[J].中国卫生质量管理,2024,31(01):049-52.[doi:10.13912/j.cnki.chqm.2024.31.1.11]
　GAI Qiongyan,CHEN Yan,WANG Qing.Post Management of Patient Auxiliary Service Center under Vertical Management of Nursing Department[J].Chinese Health Quality Management,2024,31(01):049-52.[doi:10.13912/j.cnki.chqm.2024.31.1.11]
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护理部垂直管理下病员辅助服务中心岗位管理研究()
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第31卷
期数:
2024年01期
页码:
049-52
栏目:
服务质量
出版日期:
2024-01-15

文章信息/Info

Title:
Post Management of Patient Auxiliary Service Center under Vertical Management of Nursing Department
作者:
盖琼艳陈雁王清袁玲马倩李敏徐慧婷惠兵
南京大学医学院附属鼓楼医院
Author(s):
GAI Qiongyan; CHEN Yan; WANG Qing
Nanjing Drum Tower Hospital,Affiliated Hospital of Medicine School,Nanjing University
关键词:
病员辅助服务中心; 护理部; 岗位管理;  服务质量
Keywords:
Auxiliary Service Center for Patients;  Nursing Department;  Post Management;  Service Quality
分类号:
R197.32
DOI:
10.13912/j.cnki.chqm.2024.31.1.11
文献标志码:
B
摘要:
目的探讨护理部垂直管理下病员辅助服务中心岗位管理效果。方法从组织架构、岗位设置与分级、岗位培训、岗位考评及岗位绩效考核等方面开展岗位管理。结果实施后，员工综合能力、患者及科室满意度均得到了提升（P<0.05），不良事件发生数、患者意外情况发生数、接单延误次数、患者投诉量、科室投诉量及员工离职率均降低。结论护理部垂直管理下病员辅助服务中心岗位管理模式能够提升员工综合能力，提高患者和科室满意度，稳定人员队伍。
Abstract:
ObjectiveTo explore the effect of post management of patient assistant service center under vertical management of nursing department.MethodsJob management was carried out from five aspects: organizational structure, post setting and grading, post training, post evaluation and post performance evaluation.ResultsAfter the implementation, the comprehensive ability of the staff, patients and department satisfaction were improved (P＜0.05) ； the number of adverse events, the number of patients’ accidents, the number of order delays, the number of patients’ complaints, the number of department complaints and the turnover rate of staff were decreased. Conclusion The post management mode of the assistant service center under the vertical management of nursing department can improve the comprehensive ability of the staff, improve the satisfaction of patients and departments, and help to stabilize the staff.

参考文献/References:

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更新日期/Last Update: 2024-01-15