[1]徐喆玥,谢莹,日火英支,等.医患信任现状及影响因素分析[J].中国卫生质量管理,2016,23(02):49-52.[doi:10.13912/j.cnki.chqm.2016.23.2.17]
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]
卷:
第23卷
期数:
2016年02期
页码:
49-52
栏目:
服务质量
出版日期:
2016-03-28
- 作者:
-
徐喆玥；谢莹；日火英支；吴菁
-
第二军医大学护理学院
- 关键词:
-
医患信任; 医闹; 认知盲区
- Keywords:
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Doctor-Patient Trust; Medical Dispute; Cognitive Blind-Area
- DOI:
-
10.13912/j.cnki.chqm.2016.23.2.17
- 摘要:
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目的了解住院患者对医生的信任现状及相关影响因素。方法采用患者一般资料问卷、自编医患信任影响因素调查问卷及维克森林医师信任量表，以方便抽样法对安徽、海南、四川的三所医院共272名患者进行问卷调查。结果医患信任得分为31.53±7.26,不同职业患者的医患信任程度存在差异，医闹行为及认知盲区与医患信任程度存在相关性。结论医患信任水平处于中等水平，有必要采取相关措施增进医患间信任，以缓解医患矛盾，避免医患信任危机，构建和谐医患关系。
- Abstract:
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ObjectiveTo explore the status quo and influence factors of doctor-patient trust.MethodA total of 272 patients were recruited from three hospitals in Anhui, Hainan and Sichuan by using facilitate sampling methods for questionnaires survey on general information of patient, self-developed questionnaire on factors of doctor-patient trust and Wake Forest Physician trust scale. ResultThe doctor-patient trust score was 31.53±7.26. The doctor-patient trust in patients of different occupations had difference. There had a correlation between the degree of medical trouble behavioral and cognitive blind area and the doctor-patient trust.ConclusionThe doctor-patient trust was in the middle level, and it is necessary to take measures to improve trust between doctors and patients, to alleviate medical dispute, avoid doctor-patient confidence crisis, and then build a harmonious doctor-patient relationship.
更新日期/Last Update:
2016-03-28
