[1]徐喆玥,谢莹,日火英支,等.医患信任现状及影响因素分析[J].中国卫生质量管理,2016,23(02):049-52.[doi:10.13912/j.cnki.chqm.2016.23.2.17]
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医患信任现状及影响因素分析
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第23卷
期数:
2016年02期
页码:
049-52
栏目:
服务质量
出版日期:
2016-03-28

文章信息/Info

作者:
徐喆玥;谢莹;日火英支;吴菁
第二军医大学护理学院
关键词:
医患信任医闹认知盲区
Keywords:
Doctor-Patient Trust Medical Dispute Cognitive Blind-Area
DOI:
10.13912/j.cnki.chqm.2016.23.2.17
摘要:
目的了解住院患者对医生的信任现状及相关影响因素。方法采用患者一般资料问卷、自编医患信任影响因素调查问卷及维克森林医师信任量表,以方便抽样法对安徽、海南、四川的三所医院共272名患者进行问卷调查。结果医患信任得分为31.53±7.26,不同职业患者的医患信任程度存在差异,医闹行为及认知盲区与医患信任程度存在相关性。结论医患信任水平处于中等水平,有必要采取相关措施增进医患间信任,以缓解医患矛盾,避免医患信任危机,构建和谐医患关系。
Abstract:
ObjectiveTo explore the status quo and influence factors of doctor-patient trust.MethodA total of 272 patients were recruited from three hospitals in Anhui, Hainan and Sichuan by using facilitate sampling methods for questionnaires survey on general information of patient, self-developed questionnaire on factors of doctor-patient trust and Wake Forest Physician trust scale. ResultThe doctor-patient trust score was 31.53±7.26. The doctor-patient trust in patients of different occupations had difference. There had a correlation between the degree of medical trouble behavioral and cognitive blind area and the doctor-patient trust.ConclusionThe doctor-patient trust was in the middle level, and it is necessary to take measures to improve trust between doctors and patients, to alleviate medical dispute, avoid doctor-patient confidence crisis, and then build a harmonious doctor-patient relationship.

参考文献/References:

[1]Enhong Dong,Ying Liang,Wei Liu,et al.Construction and validation of a preliminary Chinese version of the Wake Forest Physician Trust Scale[J].Medical Science Monitor,2014,20: 1142-1150.

更新日期/Last Update: 2016-03-28