[1]计光跃 钱明平 胡龙军.医疗纠纷综合管理系统的开发与应用[J].中国卫生质量管理,2020,27(05):090-92.
 JI Guangyue,QIAN Mingping,HU Longjun.Development and Implementation of Comprehensive Medical Disputes Management System[J].Chinese Health Quality Management,2020,27(05):090-92.
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医疗纠纷综合管理系统的开发与应用
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《中国卫生质量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

卷:
第27卷
期数:
2020年05期
页码:
090-92
栏目:
质量与信息化
出版日期:
2020-09-28

文章信息/Info

Title:
Development and Implementation of Comprehensive Medical Disputes Management System
作者:
计光跃 钱明平 胡龙军
上海市第十人民医院
Author(s):
JI GuangyueQIAN MingpingHU Longjun
Firstauthor's addressShanghai Tenth People's Hospital,Tenth People's Hospital of Tongji University
关键词:
医疗纠纷综合管理系统质量与信息化预警纠纷处理
Keywords:
Medical Dispute Comprehensive Management System Quality and Informatization Warning Dispute Processing
分类号:
R197.324
文献标志码:
B
摘要:
介绍了某三甲医院开发的医疗纠纷综合管理系统的功能,包括医疗纠纷的预警、处理、分析与反馈等。该系统应用后,医疗纠纷赔偿发生率由2017年的0.097%下降到2018年的0.090%,处理纠纷进程进一步加快,处理纠纷的各方人员满意度得以提高。医疗纠纷综合管理系统可辅助管理人员对潜在纠纷做出有效预警,提高对医疗纠纷的处置效率,进而提升医院对医疗纠纷的管理能力
Abstract:
The paper introduced a comprehensive medical dispute management system developed by a tertiary hospital, which had the functions of warning, handling, analysis and feedback of medical disputes. After the use of the system, the incidence of medical dispute compensation dropped from 0.097% in 2017 to 0.090% in 2018. The process of dispute settlement was further accelerated, and the satisfaction of all parties involved in dispute settlement was improved. The comprehensive medical dispute management system can assist the management personnel to make effective early warning of potential disputes, improve the disposal efficiency of medical disputes, and thus improve the management ability of hospitals on medical disputes

参考文献/References:

[1]文学国,房志武.中国医药卫生体制改革报告(2014-2015)[M]. 北京:社会科学文献出版社,2014:35.

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更新日期/Last Update: 2020-09-28